NOT FOR PUBLIC DISTRIBUTION
DRAFT
University of California, Office of the President
Summary Statistics for the Student Services Module
Table 418a
2=Needed but didn't use
3=Used and the service was excellent
4=Used and the service was good
5=Used and the service was fair
6=Used and the service was poor
Skipped question
Possible Respondents
Actual Respondents
Reported using the service (responses 3-6)
* Valid Response Rate
% Users who rated service 'Excellent' or
'Good'
Need & Use: Registrar
Systemwide
Total
85
1932
3669
1708
429
4538
12361
7823
7738
63.3%
72.4%
1%
25%
47%
22%
5%
Santa
Cruz
8
113
320
183
69
502
1195
693
685
58.0%
63.2%
1%
16%
46%
26%
10%
NOT FOR PUBLIC DISTRIBUTION
DRAFT
University of California, Office of the President
Summary Statistics for the Student Services Module
Table 418b
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
% Users who rated service "Extremely
important' 'Very important' 'Somewhat
important'
Importance of service to users: Registrar
Systemwide
Total
3175
2659
1342
143
10
409
7738
7329
94.7%
1.79
0.00
0.81
97.9%
43%
36%
18%
2%
0%
Santa
Cruz
267
243
117
14
2
42
685
643
93.9%
1.82
0.03
0.83
97.5%
42%
38%
18%
2%
0%
NOT FOR PUBLIC DISTRIBUTION
DRAFT
University of California, Office of the President
Summary Statistics for the Student Services Module
Table 418c
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
% Unserved who rated service "Extremely
important' 'Very important' 'Somewhat
important'
Importance of service to those w unmet need: Registrar
Systemwide
Total
15
19
24
3
2
22
85
63
74.1%
2.33
0.00
1.00
92.1%
24%
30%
38%
5%
3%
Santa
Cruz
2
0
2
1
0
3
8
5
62.5%
2.40
0.07
1.34
80.0%
40%
0%
40%
20%
0%
NOT FOR PUBLIC DISTRIBUTION
DRAFT
University of California, Office of the President
Summary Statistics for the Student Services Module
Table 418d
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418e
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418f
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Why not use: never heard of it: Registrar
Systemwide
Total
Santa
Cruz
5
12868
0
1250
5.9%
0.0%
Why not use: concerns about cost: Registrar
Systemwide
Total
Santa
Cruz
1
12868
0
1250
1.2%
0.0%
Why not use: did not know what they offered: Registrar
Systemwide
Total
Santa
Cruz
18
12823
0
1244
21.2%
0.0%
NOT FOR PUBLIC DISTRIBUTION
DRAFT
University of California, Office of the President
Summary Statistics for the Student Services Module
Table 418g
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418h
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418i
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Why not use: lack of confidentiality: Registrar
Systemwide
Total
Santa
Cruz
1
12907
1
1249
1.2%
12.5%
Why not use: not sure if eligible: Registrar
Systemwide
Total
Santa
Cruz
4
12904
1
1251
4.7%
12.5%
Why not use: embarassed to use: Registrar
Systemwide
Total
Santa
Cruz
2
12914
0
1255
2.4%
0.0%
NOT FOR PUBLIC DISTRIBUTION
DRAFT
University of California, Office of the President
Summary Statistics for the Student Services Module
Table 418j
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418k
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418l
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Why not use: did not know how to access: Registrar
Systemwide
Total
Santa
Cruz
17
12820
0
1244
20.0%
0.0%
Why not use: did not have time: Registrar
Systemwide
Total
Santa
Cruz
16
12735
0
1242
18.8%
0.0%
Why not use: bad reputation: Registrar
Systemwide
Total
Santa
Cruz
1
12856
0
1245
1.2%
0.0%
NOT FOR PUBLIC DISTRIBUTION
DRAFT
University of California, Office of the President
Summary Statistics for the Student Services Module
Table 418m
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418n
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Table 418o
YES for those who Needed but did NOT use
service
No
% Answering YES of those who Needed but
did NOT use service
Why not use: used off campus service: Registrar
Systemwide
Total
Santa
Cruz
4
12914
0
1255
4.7%
0.0%
Why not use: bad hours: Registrar
Systemwide
Total
Santa
Cruz
9
12680
0
1236
10.6%
0.0%
Why not use: location: Registrar
Systemwide
Total
Santa
Cruz
7
12795
0
1236
8.2%
0.0%