Table 407a
Needed but didn't use
Used and the service was excellent
Used and the service was good
Used and the service was fair
Used and the service was poor
Skipped question
Possible Respondents
Service not evaluated at this campus
Actual respondents
Need & Use: Crosscultural/Multicultural Center
Systemwide
Total
254
403
307
60
35
6987
8046
1482
1059
24%
38%
29%
6%
3%
Santa
Cruz
48
61
15
8
4
784
920
0
136
Reported using the service (responses 3-6)
* Valid Response Rate
805
13.2%
88
14.8%
% Users who rated service 'Excellent' or
'Good'
67.0%
55.9%
*ratio of actual to possible (those who logged in) respondents
35%
45%
11%
6%
3%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 407b
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
% Users who rated service "Extremely
important' 'Very important' 'Somewhat
important'
Importance of service to users: Crosscultural/Multicultural Center
Systemwide
Total
350
181
178
44
27
25
805
780
96.9%
2.00
0.00
1.10
90.9%
*ratio of actual to possible (those who logged in) respondents
45%
23%
23%
6%
3%
Santa
Cruz
57
15
8
0
5
3
88
85
96.6%
1.60
-0.40
1.07
67%
18%
9%
0%
6%
94.1%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 407c
1=Extremely important
2=Very important
3=Somewhat important
4=Not very important
5=Not at all important
Skipped question
Possible Respondents
Actual Respondents
*Valid response rate
Mean
Difference from Systemwide Mean
Standard Deviation
% Unserved who rated service "Extremely
important' 'Very important' 'Somewhat
important'
Importance of service to those w unmet need: Crosscultural/Multicultural Center
Systemwide
Total
51
42
74
25
13
49
254
205
80.7%
2.55
0.00
1.17
81.5%
*ratio of actual to possible (those who logged in) respondents
25%
20%
36%
12%
6%
Santa
Cruz
15
6
14
0
0
13
48
35
72.9%
1.97
-0.57
0.92
43%
17%
40%
0%
0%
100.0%
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 407d
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407e
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407f
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Why not use: never heard of it: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
83
10842
15
1200
32.7%
31.3%
Why not use: concerns about cost: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
1
11431
0
1255
0.4%
0.0%
Why not use: did not know what they offered: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
89
10868
17
1210
35.0%
35.4%
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 407g
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407h
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407i
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Why not use: lack of confidentiality: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
1
11437
0
1255
0.4%
0.0%
Why not use: not sure if eligible: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
29
11315
5
1234
11.4%
10.4%
Why not use: embarassed to use: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
9
11412
1
1252
3.5%
2.1%
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 407j
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407k
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407l
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Why not use: did not know how to access: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
59
11234
13
1226
23.2%
27.1%
Why not use: did not have time: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
53
11187
13
1230
20.9%
27.1%
Why not use: bad reputation: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
5
11401
2
1249
2.0%
4.2%
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006
Table 407m
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407n
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Table 407o
YES for those who Needed but did NOT
use service
No
% Answering YES of those who Needed
but did NOT use service
Why not use: used off campus service: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
1
11432
0
1254
0.4%
0.0%
Why not use: bad hours: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
7
11408
2
1248
2.8%
4.2%
Why not use: location: Crosscultural/Multicultural Center
Systemwide
Total
Santa
Cruz
8
11415
1
1252
3.1%
2.1%
*ratio of actual to possible (those who logged in) respondents
Prepared by UCOP/SA Admissions Research Evaluation, pz, on 15 Mar 2007
Source: UCUES 2006