UNIVERSITY
OF
NORTHERN
IOWA
PROFESSIONAL & SCIENTIFIC POSITION DESCRIPTION
Working Title Student Services Coordinator
Code 2646
Formal Title TBD
Code TBD
Reports To (Title) Director
Department/College Culture and Intensive English Program
Pay Grade TBD
PEC Review Date 04/14
Review Date 04/14
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PRIMARY FUNCTION: Develops ideas and plans for cross-cultural activities for CIEP students that reflect
the mission of the CIEP by providing opportunities for English language practice, immersion in the local
culture and about the academic culture and expectations at UNI; recruits UNI and CIEP students to
participate in the Conversation Partners and International Friendship Programs; creates itinerary proposals
for special short-term programs; counsels students about issues related to student-teacher conflict,
student-student conflict, cultural adjustment, living situations, and issues related to personal well-being; and
performs some duties as a Designated School Official (DSO) in the director's absence.
PERCENTAGE
OF TIME
30%
1.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
Develops ideas and plans for cross-cultural activities for CIEP students that reflect the
mission of the CIEP by providing opportunities for English language practice, immersion
in the local culture and about the academic culture and expectations at UNI; works with
CIEP staff to develop academic-oriented follow-up activities for participants;
coordinates with UNI faculty, CIEP students and staff for advertising and planning
mandatory events such as culture talks and class exchanges; manages all payments
and cash reimbursements related to events and develops a budget for all activities
based on collected information and review with CIEP Program Coordinator; organizes
activities for International Education Week and other campus-wide activities used to
internationalize the campus and raise awareness about International Education;
promotes activities through various mediums to CIEP students and UNI domestic
students; collects feedback regarding activities from CIEP students through surveys;
analyzes data and compile a report about the activities after every 8 week session; and
supervises two student employees who assist with activity efforts and scheduling them
appropriately.
20%
2.
Recruits UNI and CIEP students to participate in the Conversation Partners and
International Friendship Programs; recruits community members as volunteers for the
International Friendship Program; advertises through UNI-online, contacts with
residence halls and campus instructors, freshman orientation fairs, volunteer fairs,
international opportunity fairs, student organizations, community volunteer agencies,
brochures, etc.; designs orientation materials for the International Friendship Program
and Conversation Partner Program including Prezi presentations and a handout with
the program expectations and cultural awareness notes for volunteers; sends monthly
emails to host family volunteers with hosting ideas and notices about upcoming events
or ways to get their students involved in the community; serves as a mediator between
CIEP students and volunteers when needs or problems arise; conducts orientations for
program participants; meets with Office of International Programs to coordinate efforts
to expand the International Friendship program; maintains databases for programs
including contact information and participation rates; assesses success of the programs
and creates reports for the CIEP Director and the Associate Provost for International
Programs and supervises student employees who coordinate the details of the
conversation partner program and assist with activities.
20%
3.
Creates itinerary proposals for special short-term programs, which may include but are
not limited to cultural activities, transportation arrangements to and from the
university, coordination of on- and off-campus observations, customized lectures and
activities for the group focus, assistance with group needs including housing and
transportation; executes the special program itinerary, communicating with student
employees, temporarily-hired coordinators, instructional staff, office staff and
UNIVERSITY OF NORTHERN IOWA - P&S POSITION DESCRIPTION
2646 Student Services Coordinator
page 2
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PERCENTAGE
OF TIME
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
interpreters to ensure the best experience possible for the visitors; and serves as a 24
hour contact for special program participants.
20%
4.
10%
5.
Counsels students about issues related to student-teacher conflict, student-student
conflict, cultural adjustment, living situations, and issues related to personal wellbeing; maintains communication with the director about issues when needed;
maintains a log of student counseling for record-keeping purposes; and communicates
with Student Disability Services and Student Counseling Center when referring a
student to one of these on-campus services.
Performs some duties as a Designated School Official (DSO) in the director's absence
under the direction of the CIEP Director, and the International Student Adviser, who is
the Primary Designated School Official at UNI; DSO duties may include creating new I20s, extension of student time on I20s, transferring students to another school, and
advising students about F-1 visa regulations; registers enrolled students along with the
director in the Student Exchange and Visitor Program (SEVIS) for every 8 week term;
and keeps up on new SEVP procedures that require training.
===============================================================
GENERAL INFORMATION: Bachelor's Degree in Communications, Public Relations, Event Planning,
Student Affairs or related field plus at least one year of experience in working with international students or
second language learners and experience in student counseling required. At least six months of experience in
event planning or program/activity development also required. Basic training in SEVIS training and at least
one year of experience in utilizing financial resources preferred. Student experience will be considered.
===============================================================
The above statements reflect characteristic duties and responsibilities of the position and are not intended to
limit the university's right to assign, direct and control duty assignments.
Prepared By:
Megan Combs
Incumbent:
Approved By:
Phil Plourde