Answers for Energy
Field Service
For Industrial Gas Turbines up to 15 MW
We employ a large team of qualified, experienced
engineers and technical personnel to provide you with
world-wide field support.
Global
Support
We have extensive experience,
spanning over 60 years, in the
design, manufacture, operation and
maintenance of our Siemens range of
small gas turbines.
Our Field Service Engineers have
access to a large team of engineering
support, providing essential technical
backup and access to other specialists
within the Siemens network.
As the on-site representative of our
business, the Field Service Engineer
is key to the success of the Siemens
service support team.
We offer you the very latest
product knowledge and provide a
unique level of support tailored to
your SGT engine.
The benefits of Siemens Field
Service are:
A source of OEM supported
field service technicians.
The latest technical updates.
All of our work is covered by
OEM warranties.
We offer a high quality and
reliable service.
Our field service engineers
specialize in your product.
We cover a range of services
including operation and
maintenance, installation,
commissioning, troubleshooting
and operator training.
Specialist
Knowledge
A Global Network of Service Support
Additionally, by using the capability
of Siemens local service centers,
supported by globally located field
service specialists, we are able to
provide service support when and
where you need it.
This level of support is only obtainable
from an OEM, making us your best
choice for long term support.
Responsive, Fast & Reliable
Service emergency team
F.A.S.T. (First Action Service
Team) provides a speedy
response to your
emergency, whether it be a
significant production loss or
a Health & Safety issue, the
F.A.S.T. team can be mobilized
within 48 hours.
www.siemens.com/energy
Benefit from our Specialist
Technical Knowledge
Only Siemens employed Engineers
are provided with a ‘capability
passport’ that records all of the
training, qualifications and
competency skills that the individual
has successfully completed during
their career with Siemens.
The ‘capability passport’ is your
assurance that the Siemens engineer
we send to your site is fully
conversant with your engine type and
has the necessary up to date skill-set
to properly maintain your turbine.
Many of our field staff are qualified
across engine types and technical
disciplines, with extensive
experience in the maintenance of
your particular type of installation.
We also ensure that they continue to
receive technical updates,
improvement bulletins, refresher
courses and new product training.
Zero Harm Culture
ISO
2000 Quality Management System
ISO
2004 Environmental Management System
ISO
2007 Occupational Health & Safety Management System
9001
We demonstrate an uncompromising
commitment to quality and the
protection of the health and safety of
our employees, our customers and
the environment.
14001
We possess the following Lloyds Register
Quality Assurance Certificates of Approval:
All Siemens Field Service engineers
are comprehensively trained in
house, continually assessed, and are
qualified to ISO 9002 standards.
18001
Available Expertise:
Core Changes, Installation & Commissioning: Supervision or full
installation of new or relocated equipment.
Short or Long Term operation and maintenance services.
Routine Service Work: for all scheduled inspections.
Speed of Response: through local service personnel.
Troubleshooting: on-site and remotely for problems or
unscheduled outages with package equipment, fluid systems,
controls, combustion, emissions, vibration or driven unit.
Emergency 24/7 call out services: 365 days per year.
For more information or to arrange
an appointment, please contact
your local CSM or our Field
Operations experts in Lincoln, UK
Tel: +44 (0)1522 583157
Email: lcnw.sgt.service.enquiries.
energy@siemens.com
www.siemens.com/energy
Hands-on Site Training: for users’ operators and
maintenance personnel.
Published by and copyright © 2014:
Siemens Industrial Turbomachinery, Energy
Service Feilden House, Lincoln, LN6 3AD, UK
All rights reserved. Trademarks mentioned in this
document are the property of Siemens AG, its
affiliates, or their respective owners.
Subject to change without prior notice.
The information in this document contains
general descriptions of the technical options
available, which may not apply in all cases. The
required technical options should therefore be
specified in the contract.