Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
Section A. General Information
1. What is your employment classification? (n = 246)
100
Percentage
80
58.1
60
40
32.5
20
9.4
0
SPA (Subject to the
Personnel Act)
EPA (Exempt from the
Personnel Act)
Unsure / Don't know
Response
2. Please select the division in which you work. (n = 238)
100
60
40
30.7
21.4
20
23.5
13.9
7.1
3.4
Response
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
know
Unsure / Don't
Other
Facilities
Management
Finance and
Adminiatration
Student Affairs
Affairs
0
Academic
Percentage
80
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
3. How many years have you been employed at WSSU? (n = 246)
100
Percentage
80
69.1
60
40
17.5
20
6.5
2.0
4.5
19 - 24
More than 24
0.4
0
0-6
7 - 12
13 - 18
Unsure /
Don't know
Response
4. Do you currently hold an administrative position? (n = 246)
8.2%
44.9%
Yes
No
Unsure / Don't know
46.9%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
5. Do you currently hold a supervisory position? ( n = 246)
2.5%
32.9%
Yes
No
Unsure / Don't know
64.6%
Section B: Work Climate
Please indicate the extent to which you agree with the following statement.
Response Options: 1 – Don’t Know, 2 – Strongly Dissatisfied, 3 – Disagree,
4 – Agree, 5 – Strongly agree
1. The number of full-time employees in my work
unit is adequate to get the job done. (n = 246)
2. Staff morale in my work unit is satisfactory.
(n = 246)
3. In general, I enjoy working here. (n = 243)
1
2
3
4
5
2.4%
19.6%
33.7%
30.9%
13.4%
0.4%
15.2%
30.1%
39.4%
15.0%
2.0%
1.2%
9.1%
53.9%
33.8%
In general, working relationships are satisfactory between:
1
2
3
4
5
4. Staff and Faculty. (n = 244)
5.3%
8.2%
11.9%
59.8%
14.8%
5. Staff and Students.(n = 244)
6.2%
3.7%
9.0%
59.4%
21.7%
6. Staff and Administration.(n = 246)
4.5%
8.9%
16.7%
58.9%
11.0%
7. Members of my work unit and members of other
staff units.(n = 246)
1.2%
2.9%
14.6%
68.9%
15.4%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
Section C: Resources
In order to support my work unit, the university provides adequate...
1
2
3
4
5
1. Staff.(n = 244)
2.5%
12.3%
35.2%
42.2%
7.8%
2. Supervisors.(n = 245)
1.6%
5.3%
13.9%
65.3%
13.9%
3. Supplies.(n = 245)
1.2%
8.2%
23.7%
51.4%
15.5%
4. Equipment.(n = 245)
0.4%
8.2%
20.4%
56.7%
14.3%
5. Computer Resources.(n = 244)
0.0%
8.2%
15.2%
59.0%
17.6%
6. Physical Facilities.(n = 245)
1.6%
14.3%
20.4%
50.2%
13.5%
7. Operating budget.(n = 244)
4.2%
27.0%
32.8%
30.7%
5.3%
4.2%
27.0%
32.8%
30.7%
5.3%
5.3%
27.9%
36.9%
26.2%
3.7%
2.9%
11.0%
14.7%
59.2%
12.2%
1
2
3
4
5
1. Hiring practices at the university are fair.
(n = 245)
9.8%
13.9%
21.2%
45.3%
9.8%
2. Annual evaluation procedures are fair and
equitable in my unit.(n = 245)
12.2%
13.1%
19.6%
49.4%
5.7%
3. My unit uses the results of annual evaluations for
guidance in improving staff performance.
(n = 245)
14.3%
9.0%
24.5%
43.6%
8.6%
4. Grievance procedures are adequate and contain
appropriate safeguards for the protection of
personal and civil rights.(n = 244)
37.7%
11.5%
13.9%
31.9%
4.9%
5. Termination procedures at the university are
fairs. (n = 245)
41.6%
11.0%
13.1%
29.8%
4.5%
8. Salaries to attract capable staff to my work
unit.(n = 244)
9. Salaries to retain capable staff to my work unit.(n
= 244)
10. Fringe benefits (health insurance, etc.) to attract
and retain capable staff to my work unit.(n = 245)
Section D: Hiring / Evaluation / Termination
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
Section E: Physical Environment
1. I believe that the physical environment at WSSU
contributes to an atmosphere for effective learning
by students.(n = 245)
2. In my work area, space allocation is adequate and
appropriate for the performance of job
responsibilities.(n = 245)
3. WSSU provides as healthful (smoke free zones,
healthy diet choices, exercise facilities and
programs, temperature controls, air quality)
environment as I want.(n = 244)
4. WSSU provides a safe environment (sound
building structures, adequate sidewalks, adequate
lighting) for all members of the campus
community.(n = 245)
5. WSSU provides a secure environment for all
members of the community.(n = 244)
1
2
3
4
5
7.3%
17.1%
23.7%
49.4%
9.4%
0.4%
17.1%
23.7%
49.4%
9.4%
1.2%
5.7%
21.3%
59.4%
12.4%
2.4%
5.7%
13.9%
64.1%
13.9%
7.0%
4.1%
17.2%
59.4%
12.3%
Section F: Professional Development
The university provides adequate financial and other support for my professional development by
such means as the following:
1
2
3
4
5
1. Staff development workshops.(n = 244)
4.9%
8.3%
25.8%
46.7%
14.3%
2. Attendance at professional meetings.(n = 244)
6.6%
7.8%
22.5%
50.0%
13.1%
3. In-Service training.(n = 244)
5.7%
6.6%
28.7%
48.0%
11.0%
Section G. Staff Perceptions on Student Behaviors Regarding Potential QEP Topics
1. Please indicate the typical students with whom you interact.(n = 220)
Primarily
Underclass
(Freshman,
Sophomore,
Junior)
Primarily
Senior
84.1%
15.9%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
Based upon your experience with WSSU seniors, please select the category that best describes the
average WSSU senior in
Low
Unable
High
…3 … … 2 …
(1)
(4)
to rate
1). Writing.(n = 42)
0.0%
21.4%
11.9%
2.4%
62.3%
2). Critical Thinking.(n = 44)
0.0%
22.7%
11.4%
0.0%
65.9%
3). Mathematics.(n = 40)
0.0%
5.0%
10.0%
0.0%
85.0%
%4). Natural Science.(n = 42)
0.0%
7.1%
9.5%
0.0%
83.4%
Section H: University Services
Please answer the following questions regarding the effectiveness, efficiency, and customer service
for the specified office.
Response Options:
During the spring 2008 semester, how often have you interacted with the ___? 1 – None, 2 – 1 – 3
times, 3 – More than 3 times.
What is the primary means of contact you use to interact with the___? 1 – Email, 2 – Telephone, 3
– Fax, 4 – In person/face-to-face
How satisfied are you with the…, 1 – Very Dissatisfied, 2 – Dissatisfied, 3 –
Neither Satisfied or
Dissatisfied, 4 – Satisfied, 5 – Very Satisfied
1. The Office of Accounts Payable
1). During the spring 2008 semester, how often have you
interacted with the Office of Accounts Payable?(n = 248)
2). What is the primary means of contact you use to
interact with the Office of Accounts Payable?
(n =166)
1
2
3
29.4%
27.4%
43.1%
1
2
3
4
5
25.3%
29.5%
1.2%
39.8%
4.2%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Office of
Accounts Payable?(n = 165)
1.8%
4.8%
20.0%
57.0%
16.4%
4). Personnel in the Office of Accounts Payable?
(n = 165)
1.8%
5.4%
17.0%
55.2%
20.6%
5). Amount of time required to resolve your question
or issue by the Office of Accounts Payable?(n =
165)
3.0%
9.1%
16.4%
53.3%
18.2%
6). Overall, at what level of satisfaction would you
rate the services provided by the Office of Accounts
Payable?(n = 165)
2.4%
4.9%
21.2%
54.5%
17.0%
2. Billings and Receivables
1). During the spring 2008 semester, how often have you interacted
with Billings and Receivables?(n = 165)
1
2
3
33.1%
35.5%
31.5%
1
2
3
4
5
3.8%
4.5%
22.3%
52.2%
17.2%
1
2
3
4
5
3). Level of service provided by Billings and
Receivables?(n = 156)
3.8%
4.5%
22.3%
52.2%
17.2%
4). Personnel in Billings and Receivables?
(n = 157)
5.1%
3.2%
20.4%
51.0%
20.3%
5). Amount of time required to resolve your question
or issue by Billings and Receivables?
(n = 157)
3.8%
10.1%
17.1%
51.3%
17.7%
6). Overall, at what level of satisfaction would you
rate the services provided by Billings and
Receivables?(n = 158)
3.2%
7.0%
21.7%
49.0%
19.1%
2). What is the primary means of contact you use to
interact with the Office of Billings and
Receivables?(n = 248)
How satisfied are you with the . . .
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
3. The University Book Store
1). During the spring 2008 semester, how often have you interacted
with the University Book Store?(n = 248)
1
2
3
34.3%
39.5%
26.2%
1
2
3
4
5
5.2%
16.2%
0.0%
77.3%
1.3%
1
2
3
4
5
3). Level of service provided by University Book
Store?(n = 156)
0.6%
2.6%
12.8%
51.3%
32.7%
4). Personnel in University Book Store?(n = 156)
0.0%
2.6%
12.8%
44.9%
39.7%
5). Overall, at what level of satisfaction would you
rate the services provided by University Book
Store?(n = 157)
0.7%
2.5%
14.0%
50.3%
32.5%
2). What is the primary means of contact you use to
interact with University Book Store?(n = 154)
How satisfied are you with the . . .
3. The Office of Budget and Analysis
1). During the spring 2008 semester, how often have you interacted
with the Office of Budget and Analysis?(n = 248)
2). What is the primary means of contact you use to
interact with the Office of Budget and Analysis?(n =
104)
1
2
3
54.4%
23.4%
22.2%
1
2
3
4
5
23.1%
37.5%
0.0%
35.6%
3.8%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Office of
Budget and Analysis?(n = 111)
0.0%
9.9%
20.7%
53.2%
16.2%
4). Personnel in the Office of Budget and
Analysis?(n = 110)
0.9%
4.5%
21.9%
53.6%
19.1%
5). Amount of time required to resolve your question
or issue by the Office of Budget and Analysis?(n =
111)
1.8%
13.6%
27.9%
40.5%
16.2%
6). Overall, at what level of satisfaction would you
rate the services provided by the Office of Budget
and Analysis?(n = 111)
1.8%
8.2%
25.2%
47.7%
17.1%
4. The Institute Conference Center
1). During the spring 2008 semester, how often have you interacted
with the Institute Conference Center?(n = 248)
1
2
3
65.3%
19.4%
15.3%
1
2
3
4
5
15.9%
40.2%
1.2%
37.8%
4.9%
1
2
3
4
5
3). Level of service provided by the Institute
Conference Center?(n = 83)
3.6%
7.2%
10.8%
42.2%
36.2%
4). Personnel in the Institute Conference Center?
3.6%
8.4%
8.4%
44.5%
34.9%
5). Overall, at what level of satisfaction would you
rate the services provided by the Institute
Conference Center?(n = 83)
3.6%
6.0%
13.3%
44.6%
32.5%
2). What is the primary means of contact you use to
interact with the Institute Conference Center?
(n = 82)
How satisfied are you with the . . .
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
5. The Office of Contracts and Grants
1). During the spring 2008 semester, how often have you interacted
with the Office of Contracts and Grants?(n = 83)
1
2
3
65.7%
14.9%
19.4%
1
2
3
4
5
26.1%
30.4%
0.0%
40.6%
2.9%
1
2
3
4
5
3). Level of service provided by the Office of
Contracts and Grants?(n = 69)
0.0%
1.3%
13.0%
55.8%
29.9%
4). Personnel in the Office of Contracts and
Grants?(n = 77)
0.0%
2.6%
11.7%
53.2%
32.5%
5). Overall, at what level of satisfaction would you
rate the services provided by the Office of Contracts
and Grants?(n = 77)
0.0%
2.6%
10.4%
57.1%
29.9%
2). What is the primary means of contact you use to
interact with the Office of Contracts and Grants?(n =
248)
How satisfied are you with the . . .
6. The Office of Information Resources
1). During the spring 2008 semester, how often have you interacted
with the Office of Information Resources?(n = 77)
2). What is the primary means of contact you use to
interact with the Office of Information Resources?(n
= 94)
1
2
3
54.0%
22.6%
23.4%
1
2
3
4
5
31.9%
45.7%
0.0%
18.1%
4.3%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Office of
Information Resources?(n = 104)
3.9%
15.4%
14.4%
51.9%
14.4%
4). Personnel in the Office of Information
Resources?(n = 104)
3.9%
14.4%
16.3%
48.1%
17.3%
5). Amount of time required to resolve your
question or issue by the Office of Information
Resources?(n = 104)
5.7%
21.2%
17.3%
43.3%
12.5%
6). Process required to submit a request for services
from the Office of Information Resources?(n = 104)
5.7%
10.6%
26.0%
45.2%
12.5%
7). Overall, at what level of satisfaction would you
rate the services provided by the Office of
Information Resources?(n = 104)
3.8%
11.5%
21.2%
50.0%
13.5%
7. The Library Services
1). During the spring 2008 semester, how often have you
interacted with the Library Services?9n = 248)
2). What is the primary means of contact you use to
interact with the Library Services?(n = 108)
1
2
3
50.0%
27.4%
22.6%
1
2
3
4
5
0.9%
75.0%
0.0%
14.8%
9.3%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by Library Services?(n
= 115)
0.0%
1.7%
6.1%
52.2%
40.0%
4). Personnel in the Library Services?(n = 115)
0.0%
1.7%
6.1%
51.3%
40.9%
5). Process required to submit a request for services
from Library Services?(n = 115)
0.9%
1.7%
11.3%
45.2%
40.9%
6). Overall, at what level of satisfaction would you
rate the services provided by Library Services?(n =
115)
0.0%
0.9%
7.8%
48.7%
42.6%
8. The Office of Payroll
1). During the spring 2008 semester, how often have you interacted
with the Office of Payroll?(n = 248)
2). What is the primary means of contact you use to
interact with the Office of Payroll?(n = 126)
1
2
3
41.9%
34.3%
23.8%
1
2
3
4
5
6.3%
33.3%
0.8%
54.8%
4.8%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Office of
Payroll?(n = 141)
0.0%
7.1%
6.4%
56.0%
30.5%
4). Personnel in the Office of Payroll?
0.0%
5.3%
9.2%
52.5%
34.0%
5). Accuracy of information provided by the Office
of Payroll?(n = 141)
2.2%
2.8%
9.2%
53.9%
31.9%
6). Amount of time required to resolve your
question or issue by the Office of Payroll?
(n = 141)
2.8%
2.8%
9.9%
53.9%
30.6%
7). Overall, at what level of satisfaction would you
rate the services provided by the Office of
Payroll?(n = 141)
2.1%
2.1%
9.9%
54.6%
31.3%
9. The University Post Office
1). During the spring 2008 semester, how often have you
interacted with the University Post Office?(n = 248)
1
2
3
26.6%
31.5%
41.9%
1
2
3
4
5
1.8%
4.7%
0.6%
92.3%
0.6%
1
2
3
4
5
3). Level of service provided by the University Post
Office?(n = 177)
0.0%
1.1%
5.1%
48.6%
45.2%
4). Personnel in the University Post Office?
(n = 177)
0.5%
0.0%
5.7%
50.3%
43.5%
5). Overall, at what level of satisfaction would you
rate the services provided by the University Post
Office?(n = 177)
0.0%
0.6%
6.8%
48.0%
44.6%
2). What is the primary means of contact you use to
interact with the University Post Office?(n = 169)
How satisfied are you with the . . .
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
10. The Purchasing Office
1). During the spring 2008 semester, how often have you
interacted with the Purchasing Office?9n = 248)
2). What is the primary means of contact you use to
interact with the Purchasing Office?(n = 114)
1
2
3
48.0%
16.1%
35.9%
1
2
3
4
5
6.1%
43.0%
0.0%
28.1%
22.8%
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Purchasing
Office?(n = 125)
1.6%
9.6%
16.0%
51.2%
21.6%
4). Personnel in the Purchasing Office?(n = 125)
2.4%
6.4%
15.2%
52.8%
23.2%
5). Amount of time required to resolve your question
or issue by the Purchasing Office?
(n = 124)
4.1%
17.7%
15.3%
41.9%
21.0%
6). Process required to submit a request for services
from the Purchasing Office?(n = 125)
5.6%
12.0%
16.8%
45.6%
20.0%
7). Overall, at what level of satisfaction would you
rate the services provided by the Purchasing
Office?(n = 124)
1.5%
10.5%
17.8%
48.4%
21.8%
11. The Registrar’s Office
1). During the spring 2008 semester, how often have you
interacted with the Registrar's Office?(n = 248)
2). What is the primary means of contact you use to
interact with the Registrar's Office?(n = 111)
1
2
3
46.0%
26.2%
27.8%
1
2
3
4
5
0.9%
55.0%
0.0%
28.8%
15.3%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Registrar's
Office?(n = 124)
2.4%
4.9%
15.3%
60.5%
16.9%
4). Personnel in the Registrar's Office?(n = 123)
2.4%
8.1%
18.8%
51.2%
19.5%
5). Accuracy of information provided by the
Registrar's Office?(n = 124)
2.4%
5.6%
19.4%
54.1%
18.5%
6). Amount of time required to resolve your
question or issue by the Registrar's Office?
(n = 124)
2.4%
8.9%
18.5%
48.4%
21.8%
7). Process required to submit a request for services
from the Registrar's Office?(n = 123)
3.2%
9.8%
20.3%
49.6%
17.1%
8). Overall, at what level of satisfaction would you
rate the services provided by the Registrar's
Office?(n = 123)
1.6%
5.7%
19.5%
54.5%
18.7%
12. The Office of Sponsored Programs
1). During the spring 2008 semester, how often have you
interacted with the Office of Sponsored Programs?(n = 248)
2). What is the primary means of contact you use to
interact with the Office of Sponsored Programs?(n
= 49)
1
2
3
75.8%
11.3%
12.9%
1
2
3
4
5
2.1%
51.0%
0.0%
22.4%
24.5%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Office of
Sponsored Programs?(n = 52)
0.0%
1.9%
7.7%
48.1%
42.3%
4). Personnel in the Office of Sponsored
Programs?(n = 52)
0.0%
1.9%
7.7%
48.1%
42.3%
5). Accuracy of information provided by the Office
of Sponsored Programs?(n = 52)
0.0%
1.9%
9.6%
46.2%
42.3%
6). Amount of time required to resolve your
question or issue by the Office of Sponsored
Programs?(n = 52)
0.0%
1.9%
11.5%
46.2%
40.4%
6). Overall, at what level of satisfaction would you
rate the services provided by the Office of
Sponsored Programs?(n = =52)
0.0%
1.9%
11.5%
46.2%
40.4%
13. The Travel Office
1). During the spring 2008 semester, how often have you
interacted with the Travel Office?(n = 248)
2). What is the primary means of contact you use to
interact with the Travel Office?(n = 112)
1
2
3
48.0%
25.0%
27.0%
1
2
3
4
5
3.5%
39.9%
0.0%
28.6%
28.6%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research
Winston-Salem State University
Spring 2008 Staff Survey Result
(N = 248)
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the Travel
Office?(n = 116)
0.8%
2.6%
7.8%
52.6%
36.2%
4). Personnel in the Travel Office?(n = 116)
0.9%
4.3%
6.0%
49.1%
39.7%
5). Process required to submit a request for services
from the Travel Office?(n = 116)
0.9%
6.0%
9.5%
46.6%
37.0%
6). Overall, at what level of satisfaction would you
rate the services provided by the Travel Office?
(n = 117)
0.8%
2.6%
11.1%
46.2%
39.3%
14. The Ticket Office
1). During the spring 2008 semester, how often have you
interacted with the WSSU Ticket Office?(n = 248)
2). What is the primary means of contact you use to
interact with the WSSU Ticket Office?(n = 48)
1
2
3
77.4%
16.1%
6.5%
1
2
3
4
5
2.1%
70.8%
0.0%
25.0%
2.1%
How satisfied are you with the . . .
1
2
3
4
5
3). Level of service provided by the WSSU Ticket
Office?(n = 52)
0.0%
1.9%
13.5%
42.3%
42.3%
4). Personnel in the WSSU Ticket Office?(n = 53)
3.8%
1.9%
11.3%
41.5%
41.5%
5). Overall, at what level of satisfaction would you
rate the services provided by the WSSU Ticket
Office?(n = 53)
0.0%
1.9%
9.4%
49.1%
39.6%
Spring 2008 Staff Survey Result
The Division of Institutional Planning, Assessment and Research