Definitive ITIL® 2011 & 2007 Edition Process
& Function Lists
Version
Date
: 1.0
: August 2011
ITIL 2011 & 2007 Edition Processes & Functions
Table of Contents
Definitive List Of The ITIL 2011 Edition 26 Processes & 4 Functions…………………………… 1
Definitive List Of The ITIL 2007 Edition 26 Processes & 4 Functions…………………………… 2
Background………………………………………………………………………………………… 3
Side-By-Side Comparison of the 2011 & 2007 Processes, Functions, & Activities…………….
3
ITIL 2011 & 2007 Edition Process, Function & Activities Comparison Table………………..... 4
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
ii
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ITIL 2011 & 2007 Edition Processes & Functions
DEFINITIVE LIST OF THE ITIL 2011 EDITION 26 PROCESSES & 4 FUNCTIONS
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Name - Acronym
Access Management
Application Management
Availability Management – AM
Business Relationship Management – BRM
Capacity Management
Change Management
Change Evaluation
Demand Management
Design Coordination
Event Management
Financial Management for IT Services
Incident Management
Information Security Management – ISM
IT Operations Management
IT Service Continuity Management – ITSCM
Knowledge Management
Problem Management
Release & Deployment Management
Request Fulfillment
Service Asset & Configuration Management – SACM
Service Catalog Management
Service Desk
Service Level Management – SLM
Service Portfolio Management – SPM
Service Validation & Testing
Strategy Management for IT Services
Supplier Management
Technical Management
The 7 Step Improvement Process
Transition Planning & Support
Type
Process
Function
Process
Process
Process
Process
Process
Process
Process
Process
Process
Process
Process
Function
Process
Process
Process
Process
Process
Process
Process
Function
Process
Process
Process
Process
Process
Function
Process
Process
Definition
Book - Section
SOP - 4.5
SOP - 6.6
SDE - 4.4
SST - 4.5
SDE - 4.5
STR - 4.2
STR - 4.6
SST – 4.4
SDE - 4.1
SOP - 4.1
SST – 4.3
SOP - 4.2
SDE - 4.7
SOP - 6.5
SDE - 4.6
STR - 4.7
SOP - 4.4
STR - 4.4
SOP - 4.3
STR - 4.3
SDE - 4.2
SOP - 6.3
SDE - 4.3
SST – 4.2
STR - 4.5
SST – 4.1
SDE - 4.8
SOP - 6.4
CSI - 4.1
STR - 4.1
Book Title Abbreviations:
SST – Service Strategy
SDE – Service Design
STR – Service Transition
SOP – Service Operations
CSI – Continual Service Improvement
1
©Pink Elephant 2011. Contents are protected by copyright and cannot be reproduced in any manner.
ITIL 2011 & 2007 Edition Processes & Functions
DEFINITIVE LIST OF THE ITIL 2007 EDITION 26 PROCESSES & 4 FUNCTIONS
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Name - Acronym
Access Management
Applications Management
Availability Management – AM
Capacity Management
Change Management
Demand Management
Evaluation
Event Management
Financial Management
Incident Management
Information Security Management – ISM
IT Operations Management
IT Service Continuity Management – ITSCM
Knowledge Management
Problem Management
Release & Deployment Management
Request Fulfillment
Service Asset & Configuration Management – SACM
Service Catalog Management
Service Desk
Service Level Management – SLM
Service Measurement
Service Portfolio Management – SPM
Service Reporting
Service Validation & Testing
Strategy Generation
Supplier Management
Technical Management
The 7 Step Improvement Process
Transition Planning & Support
Type
Process
Function
Process
Process
Process
Process
Process
Process
Process
Process
Process
Function
Process
Process
Process
Process
Process
Process
Process
Function
Process
Process
Process
Process
Process
Process
Process
Function
Process
Process
Definition
Book - Section
SOP - 4.5
SOP - 6.5
SDE - 4.4
SDE - 4.3
STR - 4.2
SST - 5.5
STR - 4.6
SOP - 4.1
SST - 5.1
SOP - 4.2
SDE - 4.6
SOP - 6.4
SDE - 4.5
STR - 4.7
SOP - 4.4
STR - 4.4
SOP - 4.3
STR - 4.3
SDE - 4.1
SOP - 6.2
SDE - 4.2
CSI - 4.3
SST - 5.3
CSI - 4.2
STR - 4.5
SST - 7
SDE - 4.7
SOP - 6.3
CSI - 4.1
STR - 4.1
Book Title Abbreviations:
SST – Service Strategy
SDE – Service Design
STR – Service Transition
SOP – Service Operations
CSI – Continual Service Improvement
2
©Pink Elephant 2011. Contents are protected by copyright and cannot be reproduced in any manner.
ITIL 2011 & 2007 Edition Processes & Functions
BACKGROUND
The IT Infrastructure Library (ITIL) was first introduced with 10 Processes, clearly defined in
two sets:
Service Support
•
•
•
•
•
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
Service Delivery
•
•
•
•
•
Service Level Management
Capacity Management
IT Service Continuity Management
Availability Management
Financial Management
The second version of ITIL added one quasi-process to the Service Support set: Service Desk /
Service Request Management.
In 2007, ITIL Version 3 introduced 5 Service Lifecycle stages: Service Strategy, Service Design,
Service Transition, Service Operation, and Continual Service Improvement. In and across these
phases were 4 functions (one is the Service Desk), slightly modified versions of the 10-11 ITIL
V2 processes, and an uncertain number of new processes. The four new functions were clearly
defined. However, all the processes were not as clearly delineated. Sharon Taylor, the ITIL V3
Architect, provided Pink Elephant a definitive comprehensive list of the ITIL V3 processes and
functions.
SIDE-BY-SIDE COMPARISON OF THE 2011 & 2007 PROCESSES, FUNCTIONS &
ACTIVITIES
The ITIL 2011 edition defined the Processes and Functions more explicitly than the 2007
edition. Many other processes are mentioned in the books in both the 2007 and 2011 editions.
Pink Elephant has examined and compared the 2011 and 2007 ITIL books and glossaries to
create a side-by-side comparison of the processes, functions and key activities referred to in the
2011 and/or 2007 editions.
3
©Pink Elephant 2011. Contents are protected by copyright and cannot be reproduced in any manner.
ITIL 2011 & 2007 Edition Processes & Functions
ITIL 2011 & 2007 EDITION PROCESS, FUNCTIONS & ACTIVITIES COMPARISON
TABLE
2011 Edition
Process/Function/Activity Name
Access Management
Accounting
Application Management
Availability Management
Benchmarking
Business Relationship
Management
Business Capacity Management
Type
P
p
F
P
p
P
#
1
2
3
4
Note
p
-
Sub-process of Capacity
Management
Capacity Management
Change Evaluation
Change Management
Charging Process
Component Capacity Management
P
P
P
p
p
5
6
7
-
Configuration Management
Demand Management
Design Coordination
Development
Enterprise Financial Management
Evaluation
Event Management
Facilities Management
Financial Management
Financial Management for IT
Services
Fixed Asset Management
Incident Management
Information Security Management
IT Operations Control
IT Operations Management
IT Service Continuity
Management
Knowledge Management
Performance Management
Problem Management
Quality Assurance
P
P
p
p
P
f
a
P
2007
Edition
Type
P
p
F
P
p
p
#
1
2
3
-
-
-
P
P
p
p
4
5
-
8
9
- Renamed Change Evaluation
10
11
p
P
p
P
P
f
P
-
6
7
8
9
-
p
P
P
f
F
P
12
13
14
15
P
P
f
F
P
10
11
12
13
P
a
P
p
16
17
-
P
p
P
p
14
15
-
Evaluation renamed
Sub-process of Capacity
Management
in SACM
4
©Pink Elephant 2011. Contents are protected by copyright and cannot be reproduced in any manner.
ITIL 2011 & 2007 Edition Processes & Functions
2011 Edition
Process/Function/Activity Name
Release & Deployment
Management
Type # Note
18
P
2007
Edition
Type
P
#
16
p
-
P
P
17
18
Sub-process of Capacity
Management
a
-
P
F
P
P
P
P
P
p
P
19
20
21
22
23
24
25
26
-
-
P
F
P
P
27
28
29
30
Release Management
-
-
In Release & Deployment
Management
Request Fulfillment
Service Asset & Configuration
Management
Service Capacity Management
P
P
19
20
p
-
Service Catalog Management
Service Desk
Service Level Management
Service Measurement
Service Portfolio Management
Service Reporting
Service Validation & Testing
Software Asset Management
Storage Management
Strategy Generation
P
F
P
P
a
P
p
p
-
Strategy Management for IT
Services
Supplier Management
Technical Management
The 7 Step Improvement Process
Transition Planning & Support
P
21
22
23
24
25
- Renamed Strategy
Management for IT Services
26 Strategy Generation renamed
P
F
P
P
27
28
29
30
In the table above, the types are
Type Designation
a
Activity
f
Function referenced in the ITIL books and Glossary not included as a definitive ITIL
Function
F
Definitive ITIL Function
p
Process referenced in the ITIL books and Glossary not included as a definitive ITIL
Process
P
Definitive ITIL Process
5
©Pink Elephant 2011. Contents are protected by copyright and cannot be reproduced in any manner.