MELODY LUCE
11646 Lucille Street  Overland Park, KS 66210  mluce528@yahoo.com  H: (913) 522-8257
Committed, results-driven Professional with a proven record of driving bottom-line growth, strong
management and collection skills. Exceeding customer service expectations.
KEY COMPETENCIES
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Sales & Marketing
Presentations
Payroll
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Account Management
Lead Development
Inventory Control
Collections
Customer Service
Telemarketing
SUMMARY OF QUALIFICATIONS
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Marketed products, services, and managed sales and operations of teams that generated
approximately $1.5 million in revenue annually.
Won several national sales awards based on volume and growth of store, out of several hundred
stores nation-wide.
Over 12 years sales, collection and management experience.
Established policies and procedures for company in sales, marketing, collections and
administration that promoted sales growth and market penetration.
Motivated and trained sales teams to educate clients/customers on the benefits of purchasing
additional products and services through the efforts of cross selling, which resulted in increased
sales.
Organized key telemarketing strategies and marketing campaigns to reach new customer
growth.
Engaged in the administration of business operations including processing weekly sales team
payroll and managing inventory levels at retail store.
PROFESSIONAL EXPERIENCE
COLLECTION SPECIALIST
AMG SERVICES INC.
Payday loan services
April 2013-September 2014
Overland Park, Ks
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Reviewed customer’s overdue balances and appropriately followed up with the customer.
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Spent 9O% of the day making outbound calls, as well as handling inbound calls to service accounts.
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Provide feedback to collection supervisor and manager that will help improve the efficiency of the collection
department.
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Insure compliance with all laws relating to the collection of the debt.
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Efficiently and accurately executed tasks within collection area and exceeded monthly goals.
ACCOUNT SPECIALIST
C 2 C RESOURCES
Commercial Credit Solutions
April 2011-April 2012
Overland Park, Ks
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Responsible for building a book of business and generating leads.
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Handled all outbound and inbound calls while maintaining excellent client relations.
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Delivered a high quality consultation to business owners regarding their account receivables.
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Reviewed Business Owners collection accounts and made decisions on best program and placement for account.
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Efficiently and accurately executed tasks within sales area and exceeded monthly goals in revenue and account
placements.
MANAGER
September 1993-December2003
RENT-A-CENTER
Shawnee, KS
A national chain of rent to own stores offering furniture, electronics and other household goods.
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Managed all store operations with weekly collection volumes in excess of $50,000.
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Supervised 8 employees in areas of assignment, delegation and supervision. In charge of hiring and collection
process.
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Verified the accuracy and vaulting of night deposits exceeding $10,000.
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Oversaw inventory control and vendor relations, and supervised daily truckloads of bulk shipments.
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Ensured a well-stocked store with attention to display and promotional items in accordance with established plan-ogram.
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Implemented sales and collection strategies to increase store revenue.
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In charge of collections and all legal proceedings to ensure proper payment of merchandise.
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Delivered world class customer service and built strong customer satisfaction and loyalty.
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Responded to customer inquiries and requests by resolving issues efficiently and professionally.
SALES/COLLECTIONS
HCM
National company that supplied non-surgical hair restoration.
January 1992- April 1993
Lenexa,KS
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Consulted with prospective clients on the benefits of non-surgical hair restoration versus other methods and direct
competitors in the field; negotiated costs of procedures and set up payments and financing with customers with
an average fee of $3,500.
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Managed all ongoing communication with client to assure timely payments and continued success with
company.
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Presented products and hair care options to maintain current/existing hair.
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Worked with clients on continually updating to new units and any new technology available.
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Managed pipeline of clients, to continue to bring them into the business and did collections on past due accounts.
EDUCATION AND TRAINING
May 1987-May 1991
University of Kansas
B.A. Business Communications
Emphasis in Public Speaking
Honors
Pi Beta Phi Sorority
Philanthropic community work
Lawrence, Kansas