COURSE
Interpersonal Skills and
Behavioral Skills
COURSE
THT
5
0
4
CODE
TITLE
CREDITS
T
P
L
2
(Or Max. Marks)
0
0
2
COURSE OBJECTIVES:
To create awareness in upcoming managers, of sustainable aspects of tourism development so as to
enable the use gained knowledge for effective decision making with more focus on sustainability. This
course will make them understand various key issues associated with the sustainable planning and
development. This will help them to take corporate decision in professional career if they are aware of
environmental factors affecting business.
Course Content:
S.No
1.
Course Title
Introduction to General Management :Planning
a)
b)
c)
d)
e)
f)
g)
h)
3.
Organizing,
Direction, Control;
Role and responsibilities of managers at different levels;
Working with Teams;
Office Etiquette and Discipline;
Interpersonal Skills and Relations;
Human Resources Management; Time Management;
Office Procedures and Manuals;
i) Business and Professional etiquette.
Organization and Management.
a) Organization of the Office;
b) Office administration;
c) Business Development;
d) Net working
Basic Management of Meetings
4.
Types of meetings;
a) Preparation of Agenda;
b) Arrangements before meeting, at meetings and post meeting;
c) Conduct and Procedures of Meetings;
d) Minutes Drafting.
Art of Public Speaking
2.
What is Public Speaking,
Preparation of Speech,
Selecting the talk on the basis of occasion,
Timing the speech,
Addressing a crowd,
e) developing general knowledge through reading and other processes.
Representing before various Governmental and Other Agencies
a)
b)
c)
d)
5.
6.
Art of Negotiation
Objectives; Assessment of strengths and weaknesses;
a)
Preparation of arguments/proposal;
b) Dos and Don’ts in Negotiation;
c)
7.
Arbitration and Conciliation
Drafting of letters, reports, deeds, documents etc.,
Principles of Drafting,
a)
Contents of draft;
b) Hints on legal drafting;
c)
Drafting letters;
d) Report Writing; Agreement Drafting;
e) Drafting Memorandum of Understanding and other documents and deeds;
8.
f) Preparation of Project Reports..
Simple Précis Writing and Comprehension.
Text Book:
1. Business Communication , by Virendar Kumar & Bodhraj
Instructions for paper setter.
The syllabus has been divided into three equal units. The paper setter is required to set Ten questions in
all, three questions from each unit and a compulsory question consisting of five sub parts and based on
the whole syllabus. The candidate will be required to attempt six questions including the compulsory
question number no 1 and not more than two questions from each unit.