ORGANIZATIONAL BEHAVIOR
T E N T H
E D I T I O N
What Managers Do
 Get things done through
other people
 Make decisions, allocate
resources, and direct the
activities of others to
attain goals
 Do their work in an
organization
MANAGEMENT FUNCTIONS:
1) Planning
2) Organizing
3) Leading
4) Controlling
Management Functions (cont’d)
Management Functions (cont’d)
Management Functions (cont’d)
Management Functions (cont’d)
Management Skills
 Technical Skills:
The ability to apply specialized knowledge or
expertise
 Human Skills:
The ability to work with, understand, and motivate
other people, both individually and in groups.
PEOPLE SKILLS ARE CRITICAL FOR
MANAGERS!!!
 Conceptual Skills:
The mental ability to analyze and diagnose
complex situations
“Effective” vs. “Successful” Managers….
So….What is Organizational Behavior?
Systematic Study
 We are looking for “overall” relationships….
YOUR experience may not fit with a particular OB
theory. THIS IS COMMON! However, we are
looking for patterns….
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Behavior is “generally” predictable
There are differences between individuals
There are fundamental consistencies in behavior
There are rules (written and unwritten) in almost
every setting
Contributing Disciplines to OB
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Psychology
Sociology
Social Psychology
Anthropology
Political Science
There Are Few Absolutes in OB
x
Contingency
Variables
y
Challenges and Opportunity for OB
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Responding to Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Responding to the Labor Shortage
Improving Customer Service
Challenges and Opportunity for OB (cont’d)
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Improving People Skills
Empowering People
Coping with “Temporariness”
Stimulation Innovation and Change
Helping Employees Balance Work/Life Conflicts
Improving Ethical Behavior
The Dependent Variables
y
x
Key Examples of Dependent Variables
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)
The Dependent Variables (cont’d)
The Independent Variables
Independent
Variables
Individual-Level
Variables: ability,
IQ, personality,
etc
Group-Level
Variables:
Teamwork,
leadership, etc
Organization
System-Level
Variables: org
culture, HR
SUMMARY
 Managers need to develop their interpersonal (people
skills) to be effective in their jobs.
 OB is a field of study that investigates the impact that
individuals, groups, and structure have on behavior within
an organization.
 OB focuses on improving productivity, employee job
satisfaction, citizenship behavior and reducing
absenteeism and turnover.
 OB uses systematic study to improve predictions of
behavior.
 OB recognizes and helps managers to improve their people
skills and to see the value of workforce diversity and
practices. It also seeks to improve organizations and help
managers cope with the many changes faced in today’s
workplace.