10.1
HSC topic: Operations
The focus of this topic is the strategies for effective operations management in large businesses.
_______________ of _______________ management
 _______________ role of _______________ management – cost _______________,
good/service _______________
 goods and/or _______________ in different _______________
 _______________ with other key _______________ functions
influences
 _______________, technology, quality _______________, cost- _______________
_______________, government _______________, legal regulation, _______________
sustainability
 corporate _______________ responsibility
– the _______________ between _______________ compliance and _______________
responsibility
– environmental _______________ and _______________ responsibility
_______________ processes
 i__________
– _______________ resources (materials, _______________, customers)
– transforming _______________ (human _______________, facilities)
 _______________ processes
– the influence of _______________, variety, _______________ in demand and visibility
(customer _______________)
– _______________ and _______________ – Gantt charts, critical _______________ analysis
– _______________, task design and _______________ layout
– monitoring, _______________ and _______________
 o _______________
– customer _______________
– w _______________
operations strategies
 performance _______________ – quality, speed, dependability, _______________, customisation,
cost
 new _______________ or service design and development
 supply _______________ management – logistics, e- _______________, global sourcing
 o _______________ – advantages and _______________
 technology – leading _______________, established
 inventory _______________ – advantages and disadvantages of holding stock, _______________
(______________________________),_______________ (______________________________),
JIT (_______________)
 quality _______________
– control
– _______________ improvement
 overcoming _______________ to change – financial costs, _______________ new
_______________, redundancy _______________, retraining, _______________ plant layout,
inertia
 global _______________ – global _______________, economies of _______________,
scanning and learning, _______________ and _______________