Change Management
Fundamentals –
The 20% you need to know which will make you know more than 80% of your
colleagues
John Westworth
+1 425 633 4929
John.Westworth@microsoft.com
JWESTWO@microsoft.com
http://palymoth.com
@PalyMoth
http://www.linkedin.com/in/johnwestworth
http://fasttrack.Microsoft.com
How to drive Office 365 adoption?
Objectives
• Be able to use some simple models to explain
• Why change management is important
• What planning is important but the plan isn’t
• What’s the magical missing ingredient
Source: flickr.com/photos/skrubu/9490907131/
Most projects fail
According to an IBM study,
only 40% of projects meet
schedule, budget and quality
goals.
McKinsey recently found that
‘while an increasing number
of non-IT executives give IT a
score of 61% for basic services
like email and laptop support,
only 26% rank IT high in the
most vital area of proactively
engaging with business
leaders on new ideas or
systems enhancements.’
Geneca, a software
development company, noted
from its studies that 75% of
project participants lack
confidence that their projects
will succeed.’
Canadian study stated: “Bad
communications between
parties are the cause of IT
project failures in 57% of
cases they studied.”
The Portland Business Journal
found “Most analyses
conclude that between 65 and
80% of IT projects fail to meet
their objectives, and also run
significantly late or cost far
more than planned.”
KPMG New Zealand found
‘…and incredible 70% of
organizations have suffered at
least one project failure in the
prior 12 months and 50% of
respondents indicated that
their project failed to
consistently achieve what
they set out to achieve.’
We underestimate the effort required
Change is hard
Change is hard
Why change management?
Where to
start?
Source: flickr.com/photos/paojus/2718687317/
Change Ingredients
People
Process
Technology
Mystery
Ingredient
Change
People
People
Core Team: Responsible for O365 wide initiatives
Role
Responsibilities
Project Manager
Oversees entire rollout, from pre-launch project planning and
assignments to execution and success assessments
Executive Sponsor
Plays an essential role in championing Office 365 throughout the
organization
Champions
Build Office 365 awareness, understanding, and engagement across
the organization.
Support Lead
Ensures the employees are able to get the support they need pre,
during and post deployment
Training Lead
Establishes a thorough understanding of Office 365 and its intended
use among end users.
Communication Lead
Oversees the development, approval and delivery of companywide
communications.
Community Manager
Manages day-to-day network activity and helps project manager with
Yammer rollout strategy
People
Process
Name of Usage Scenario: Buddy/ Mentorship program
Owner: John Doe
1.
Target Team/Department: HR
Current Challenges:
Engagement level is based on 1-1 meetings
No way to exchange experience and connect to
Subject Matter Experts
•
•
3. Success criteria:
•
•
# of posts in group
Satisfaction level from the program – will be measured with
a survey
Time Period: 2016/ Sep
2. Objectives of use case:
•
•
Increase engagement of the program
Increase collaboration among mentors/ mentees
4. Steps to achieve this:
•
•
•
•
•
Create a group in the Social Portal and direct all employees to ti
Use this group as a medium for communication
Nominate SMEs for domains
Connect SMEs with Mentees
Not replacing the existing program but complementing
Technology
Purpose
What to
do now?
Source: flickr.com/photos/stevendepolo/3968766889
Change Checklist
Vision ⇒ Confusion
Involvement ⇒ Sabotage
Communication ⇒ Misunderstanding
Skills ⇒ Anxiety
Incentives ⇒ Resistance
Resources ⇒ Frustration
Plan ⇒ Disorganised
Sponsorship ⇒ Disinterest
Reinforcement ⇒ Regression
Desire ⇒ Apathy
http://fasttrack.Microsoft.com
Questions?
Source: flickr.com/photos/f-oxymoron/9647972522
John Westworth
+1 425 633 4929
John.Westworth@microsoft.com
JWESTWO@microsoft.com
http://palymoth.com
@PalyMoth
http://www.linkedin.com/in/johnwestworth