ESN Conference - Lisbon
July 2015

Transforming life choices for all by being the most trusted and easy to use website to meet personal care and wellbeing needs in the UK.
• We empower people
• We provide people with choice.
Access to
Information
Helping people to help themselves and keep them in control of their lives.
Choice & Control
Connect
Clarity & Ease

Outcome-based commissioning
• Moving away from task-time scheduling – benefiting the service user, the provider and commissioners.
An improvement in quality
• The customer is at the centre of the model.
Encouraging innovation
• A more innovative approach to the service industry as the connection between providers and users will be based on how best to meet needs.
A change in relationship between provider and commissioner
• From process to partnership.
An increase in competition
• Leading to an increase in value for money.

You will get an assurance of quality through breeze-e
• Excellent customer service
• Assurance of provider quality
We’ll make it easy to choose and buy products and services
• Helping you to understand what you need and then to buy it
• Simple and safe to use
You will be rewarded for buying through us
• General high street promotions
• breeze-e specific promotions
• Community rewards – supporting local causes.

A fee of 2% commission is chargeable to the supplier on all basket spend, with the following benefits:
• Access to a developing market
Bringing together both Local Authority and self-funding customers, enabling more scope for attracting new custom.
• Quality Recognition
Open to quality and accredited service providers to ensure breeze-e is the one-stop-shop for customers looking for a valuable service from provides they can trust.
• Readily available market information
Assisting you with local insight on customer demand and spend on services, enabling you to make informed decisions on potential additional service provision.
• Secure payment platform
Providing an efficient and safe platform for transactions for both provider and customer.

breeze-e is a consortium of private and public businesses whose aim is to provide a nationwide solution to those who are looking to maximise their independence and life choices.
The consortium is made up of:
Market leading B2B and B2C e-commerce platform provider.
Working with NHS Shared Business
Services - Lead provider of NHS Personal
Health Budgets and Local Authorities including; Staffordshire, Hertfordshire,
Devon, Gloucestershire and Peterborough
Lead provider of social care professionals and associated best practices.
Lead partner for integrated health and social care through “Healthier
Northamptonshire”
A WPP affiliate and the world’s leading provider of employee and customer engagement services.
Europe’s largest provider of digital, customer loyalty, and insights programmes for clients such as BMW, O2,
Whitbread and Barclays.
Official Payment Partner

This is the main page for customers, detailing the different options available to them.

The start of the marketplace, where customers can select services and products based on their individual requirements.

The directory of service providers with individual product and service listings, along with quality ratings and customer feedback.

The account homepage for customers has a number of functions, including along with quality ratings and customer feedback.

• Access to the full market:
you choose your care
• Access to aid, advice and
services, both free and paid for
• Choice of how financial support is paid
• Power to top-up financial support with personal funds
• Multiple payment types: debit, credit, prepaid card
• Access to exclusive offers
and promotions from
Service Providers.
• 24/7 access to accounts
• Family linked accounts, allowing multiple registrations under one account – useful for those sourcing care on behalf of friend/family member
• Track service delivered and spend against the Care Cap
• No need to keep receipts
• Inclusivity for everyone:
Local Authority and self funded.
Control & Security
• Payment directly linked to services carried out – invoice approval function
• Search and identify providers based on user ratings, price, location and type
• Highest level security for
Personal and Payment information (PCI DSS Level 1,
NHS N3 Accreditation to carry patient records).

Trusted and Credible Improves Market
Access
• Purchasing power moves into the hands of customers
• Creates an open marketplace – a level playing field for all
• Offers access to Local Authority funded customers and self-
funders represent c80-90% of market in the UK.
• breeze-e is a vetted marketplace – only accredited organisations committed to high quality
• Provides opportunities for new
business ventures – through market insight and gap analysis.
• Web presence giving lower transaction costs and improving cash flow; available for ‘free’ services.

Financially
Efficient
• breeze-e can be implemented quickly, easily and at low cost
• Long term opportunity for operational savings
• Enables delay/repurposing
of spend through preventative programmes
• Reduces and eliminates need for debt recovery
(Direct Payment users).
Strategically
Effective
• Quality, performance and
accreditation built-in
• Fast track implementation; key Care Act and
personalisation objectives.
Community
Market Shaping
• Promotes community
capacity building and market shaping
• Integration with ‘non-paid
for services’ – can improve market dynamics and offer more choice to customers.

• When a citizen in need does not qualify for financial support to purchase care, there is no catch-all service to direct and enable them to self-serve
• Care provision is fragmented and varied – it is difficult for a citizen in need of care to find and choose the right type of care for their need
• Lack of information on the quality of service provided by various providers
• No easy way for customers to understand the level of budget required to meet their needs. breeze-e provides a solution to the above.
Ambitious…Innovative…Transformational www.breeze-e.com

Split into 3 groups and discuss the following:
• How could breeze-e be applied within your organisation and what would be needed to make it work?
• What are the key benefits and challenges of breeze-e as you see them?
• What other features could we include in breeze-e to add more value to customers?