WA NDIS My Way – Operational Policy
Ongoing Engagement and Plan Monitoring
Scope
This operational policy applies to all people with disability in WA NDIS My Way.
Introduction
My Way Coordinators provide ongoing support to people with disability, their families
and carers to help them access information, plan for the future, participate in their
community and navigate the disability support system.
The My Way Coordinator will communicate with the person with an individual plan, to
ensure the plan strategies and supports are progressing as they were intended, to
assist people to achieve their goals. This engagement provides an opportunity for
the person with disabilityi to share and discuss outcomes and problem solve in
relation to any barriers arising in achieving their goals. The My Way Coordinator may
also support individuals, families and carers to gain the skills, confidence and
expertise required to plan for the future. This usually includes how to utilise personal
and local community networks to develop practical solutions to meet their goals and
needs.
Discussion during the period of the plan also allows for creation of new ideas,
strategies, and approaches for the future.
Definitions
Plan Monitoring: activities to check upon the progress of plan implementation and
achievement of goals through communication between the person with the WA NDIS
My Way plan and their My Way Coordinator, with other people where appropriate.
Operating principles
The person with disability is central to the planning process. The planning process
includes people who are known and trusted by the individual.ii
The planning process is a dynamic process which focusses on building skills and
capacity, and changes and developments in the person’s life over time.
The best interests of the individual within WA NDIS My Way are paramount.
Funding is used appropriately to achieve goals as outlined in the plan.
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Implementation
This operational policy will be implemented in WA NDIS My Way trial sites.
During the planning process, the person with a WA NDIS My Way Individual Plan
and their My Way Coordinator will discuss how they will communicate during the
period of the plan. This includes the method and frequency of communication that
the person feels is suitable for them and their circumstances. Some people may
require little ongoing communication, due to the nature of their supports or needs,
and their connection with a My Way Coordinator may be minimal. In other instances,
a person or their representative may prefer the My Way Coordinator to be closely
involved in supporting the progress of the person’s plan.
Regardless of the communication arrangements made, the person and their family
are not restricted to these and may contact their My Way Coordinator when they
require assistance. Similarly, if information becomes known to the My Way
Coordinator which suggests that the plan is not being implemented as agreed, this
will also prompt contact with the individual.
Where a WA NDIS My Way plan is self-managed, the My Way Coordinator will
explain to the person and/or their representative the arrangements that will be
requirediii. This will include regular contact with the person or their representative and
monitoring of payment and acquittal arrangementsiv.
During these regular conversations with the person, a My Way Coordinator may
learn of a change in the person’s circumstances or goals which leads to a minor plan
changesv or a reviewvi of the person’s plan.
Related documentation
WA NDIS My Way Planning Framework, October 2012
WA NDIS My Way Operational Policy – Plan Development and Plan Changes
WA NDIS My Way Operational Policy – Plan Management Decisions
My Way Direct Funding Accountability Framework, November 2013
WA NDIS My Way Operational Policy – Review of Plans
Date
Noted by Corporate Executive at the meeting of 13 June 2014
Review date
30 June 2016 or earlier if required
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i
A person may have an informal decision maker selected such as a parent or
formally appointed such as a guardian or administrator.
ii
In some circumstances this might include substitute decision makers or other
people the person with disability thinks is appropriate. Refer to WA NDIS My Way
Operational Policy – Supporting Decision-Making
iii
WA NDIS My Way Operational Policy – Plan Management Decisions
iv
My Way Direct Funding Accountability Framework, November 2013
v
WA NDIS My Way Operational Policy – Plan Development and Variations
vi
WA NDIS My Way Operational Policy – Review of Plans
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