Program Manager
Job Description
Name:
Title: Program Manager
Wage Classification: Exempt
Date of Preparation:
Department: Administration
Status: Full-Time
Supervisor: Executive Director
Position Summary
The Program Manager (PM) is responsible for oversight of the residential cottages. The primary
responsibilities include but are not limited to: fiscal, personnel, physical plant and therapeutic environment
management of the residential programs. In addition, the PM is responsible for skill development and training
of Treatment Counselors/Direct Care Staff.
This position regularly exercises discretion and independent judgment in work related to the general business
operations of the agency and in relation to the residential program. The PM will be on the on-call rotation list
which supervises the program milieu and staff outside normal business hours. This position may be required
to provide direct care in the cottage as needed. The PM supervises Treatment Counselors.
All duties are carried out in accordance with BBH Policies and Procedures, Mission, Values, Philosophy of
Care and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy Rule.
The Treatment Program Supervisor assumes additional duties as assigned and may have responsibilities
altered during the course of employment. The Treatment Program Supervisor reports directly to the Executive
Director of Birchwood Behavioral Health.
Essential Functions of the Position
Milieu Management:
● Demonstrate the ability to work effectively with emotionally and behaviorally disturbed children/youth
and their families.
● Ensure milieu schedule and program policies and procedures are implemented and followed by all
therapeutic staff working with children.
● Ensure treatment counselors provide appropriate supervision of clients on milieu.
● Have the ability to engage in physical and recreational activities
● Demonstrate an understanding and sensitivity to serving a culturally diverse/and or special needs
population.
● Support active and ongoing communication with all members of client’s service team.
● Oversee client inventories and arrange for any excessive items are stored and picked up by guardian
according to policy.
● Oversee room assignments and arrangements for students based on clinical direction.
● Provide supplies and support for Treatment Counselors to successfully facilitate psycho-educational
groups.
● Work closely with the Clinicians and Case Manager to ensure quality services are being provided to
clients.
● Help guide Treatment Counselors in the implementation of client’s Treatment Plan through behavioral
rehabilitation services in the milieu.
● Co-facilitate weekly direct care staff meetings with Clinicians. Ensure regular trainings occur to provide
on-going support for employees.
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Provides weekly supervision for treatment counselors that addresses milieu management, provides for
individualized trainings, reviews expectations and works to resolve issues and concerns.
Attend client treatment team meetings as requested by Clinicians.
Ensure discharge inventory is completed and arrange for clients belongings to be picked up according
to BBH policies and procedures.
Arrange student discharge and birthday parties for clients in treatment.
Oversee special events to promote family and community engagement
The PM shall ensure that BBH passes all food, kitchen and environment of care inspections/audits
when they occur.
Procurement/Staffing:
Within budgetary guidelines and policies, oversees program budget and procurement of needed items
to run programs.
Ensure that expenditures are within BBH budget in regards to procurement of program services.
Maintain program cash box to ensure completion of allowances, outings, etc…
Ensures sufficient staff and volunteers to administer all aspects of the agency treatment program.
Ensures that all new hire, orientation and on-going paperwork is maintained and submitted by
deadlines.
Arranges staff training opportunities and maintains all records accordingly
Ensure that BBH meets caregiver ratios at all times and maintain attendance records that reflect time
and credentials of caregivers present.
Ensure that BBH program milieu has adequate storage, supplies and disaster preparedness items to
meet all BBH protocols and state and federal standards.
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Food Program:
Obtain and maintain certification as a food protection manager.
Facilitates and oversees Federal National School Lunch Program and ensures proper documentation
and standards are met.
Provide healthy food, including healthy meal preparation and nutritional oversight.
The PM reports to the ED and is responsible for the efficient operation of all aspects of the Food
Services Program. PM advises staff on personal health and hygiene, food preparation, safety and
sanitation practices, proper documentation for National School Lunch Program and other food related
functions.
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Miscellaneous:
Understand and comply with all agency policy, procedures, plans, program requirements and protocol.
Participate in required agency trainings and meetings.
Ensure consumer confidentiality as prescribed by agency policy and federal law.
Active and current working knowledge of Accreditation and Medicaid regulations.
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Position Requirements
Education/Experience: In accordance with State of Alaska residential care licensing regulation and Medicaid
the Treatment Program Supervisor must at least twenty-one years of age and have a Bachelor’s Degree,
preferably with major study in psychology, sociology, social work, social sciences or a closely related field and
two years’ experience in the supervision and management of a residential facility for care and treatment of
children. Six years’ experience serving children in a residential setting may be substituted for the bachelor’s
degree.
Licensure: All employees of BBH must meet and maintain all statutory, regulatory and licensing requirements
of the Department of Health and Social Services (DHSS) and Federal Medicaid standards. It is the
responsibility of the employee to notify BBH immediately if they no longer meet requirements. All information
regarding these requirements can be located at the DHSS website. (www.hss.state.ak.us)
Knowledge, Skills & Abilities:
● Must be able to demonstrate values and personal characteristics that promote consumer goal
attainment.
● Must have excellent written and oral communication skills, sound clinical and therapeutic skills and the
ability to accurately document events, provide detailed records for consumers and work with a multidisciplinary team.
● Must be organized, efficient, and able to multi-task.
● Must have excellent written, verbal, computer, and supervisory skills.
● Must be willing and able to transport consumers.
● Knowledge and understanding of all agency protocol, policy, procedure, plans
program requirements.
Equipment Used
Computer with Google programs, Fax Machine, Copier, Telephone, Laminator
Physical Requirements
● Ability to perform sedentary work
● Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday.
● Ability to perform repetitive keyboarding activities and operate general office equipment.
● Ability to communicate verbally, both in person and over the telephone.
● Ability to lift, pull, push and handle objects up to 50 pounds.
Working Conditions: Work is performed at the Birchwood Behavioral Health office.
Supervision of Others: This position supervises Treatment Counselors/Direct Care staff and Maintenance
Coordinator.
Driving Requirements
● Must be able to drive.
● Have a reliable vehicle.
● Have a valid certificate of insurance for driving a personal vehicle for transportation between various
locations within the Anchorage area.
Core Values
INTEGRITY: We recognize that in all of our activities and decisions we must place our professional
responsibilities over our personal interests.
QUALITY: We recognize that every service that we provide should be completed to the best of our abilities
and resources.
SAFETY: We recognize the importance of providing a safe environment for both our clients and our
employees.
ACCOUNTABILITY: We recognize the need to be good stewards of resources that God has provided to us.
SPIRITUALITY: We recognize that all people have Spiritual needs and we encourage, but do not require, each
client to grow in their relationship to and daily walk with Jesus Christ.
Philosophy of Care
● Student behaviors are viewed as symptoms -they are not done on purpose
● Treatment is complex -there needs to be a balance between flexible and rigid
● Student’s need predictability of environment and people
● Treatment is something done with a student, not to the student
● When students succeed, staff succeed
Disclaimer
This Position Description reflects Birchwood Behavioral Health’ best effort to describe the essential functions and
qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of
the job. The Program Manager assumes additional duties as assigned and may have responsibilities altered during the
course of employment. This document is not intended to exclude an opportunity for modifications consistent with
providing reasonable accommodation. This is not a contract as Birchwood Behavioral Health is at at-will employer.
Neither you nor BBH is required to provide notification or just cause for separation of employment. Your signature
indicates you have read this Position Description, understand and agree to the essential functions, qualifications of the
job, the agency’s at-will status, and that you know of no reason why you cannot perform the essential functions of this job.
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Employee Signature
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Date