Long Beach Job Corps
Annual Training Program
What are examples of
inappropriate behaviors at work?
These are inappropriate behaviors:
1. Workplace Harassment
2. Sexual Harassment
3. Incivility / Bullying
4. Workplace Violence
5. Prejudices and Biases
6. Ethics Violation
These violate the LBJCC Code of Conduct
What is workplace harassment?
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Unwelcome verbal, written or physical conduct
Defamation or hostility towards a person
Based on race, sex, color, national origin, religion,
sexual orientation, age, veteran status, political
affiliation or disability
Creates intimidating, hostile, offensive work
environment
Unreasonable interference with work performance
Affects employment opportunities or $$
What is sexual harassment?
Unwelcome
 Sexual advances, request for sexual favors, or conduct of
a sexual nature by ANYONE at work!
 Quid Pro Quo – This for that!
 Person in authority gives or withholds a benefit
 Hostile Work Environment
 UNWELCOME, SEVERE, PERVASIVE REPEATED sexual
comments, innuendoes, touching creating an
intimidating or offensive work environment
How?
 Quid pro quo – employee submits to sexual advance
 Hostile work environment –
Sexual or lewd jokes, suggestive remarks, physical
interference with movement, pictures, cartoons, sexual
or racially derogatory comments, verbal abuse,
conversations about sex, patting, pinching, hugging,
kissing, posters, calendars, graffiti, signs or clothing
with offensive messages, emails, voicemail messages,
comments on a person’s appearance that make the
person uncomfortable, disparaging remarks about a
person’s gender
Who?
Co-Workers
Non-Employees
Vendors
Customers
Suppliers
Supervisors
Managers
Facts about Harassment
 Disparity of power
 Victim doesn’t have to suffer economically
 Person who consents may still be a victim
 Third person can be victim of harassment
 Does not have to be reported to be harassment
 Can a single incident or comment be considered
harassment and grounds for termination?
 Harasser and employer may be personally liable for
damages
He / She is just overreacting…
 If the inappropriate workplace behavior is repeated
and systematic with the intention of intimidating and
humiliating another person,
IT MUST STOP!
How does harassment affect
employees?
 Most commonly reported effects are:
 Stress
 Feelings of social isolation at work
 Loss of financial security
 Anxiety
 Loss of self-esteem
 Depression
 Physical symptoms of stress such as:
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Headaches, backaches, stomach cramps, nausea
How does it affect the
organization?
Financial costs may include:
 High absenteeism
 Low morale
 High turnover & retraining costs
 Time/resources to hire new employees
 Higher accident levels
 Possible discrimination claims
 Cost of defending legal actions
Who can stop harassment?
YOU CAN! How?
 By not harassing others
 By providing feedback to others who engage in
offensive behavior
 By reporting harassment when it continues
Is this harassment?
1. “That suit looks nice on you.”
2. “What are you – blind as a bat?”
3. “Did you get any last night?”
4. “You forgot again? What’s your problem—is
your Alzheimer's acting up?”
5. “He rides the “short” bus!”
6. “You look really HOT in that outfit!”
What is incivility?
Behavior creating an atmosphere of disrespect
 Pettiness, rudeness, profanity, “attitude”
 Racial, ethnic, or religious slurs
 Belittling others because of language skills or word
choice
 Personal attacks, lies, nastiness, silent treatment
 Talking about others behind their backs
Incivility?
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Leaving the copier jammed and walking away
Eating someone’s food/beverage in the fridge
Not acknowledging someone’s good work
Interrupting someone speaking to someone else
Leaving a mess in the kitchen or microwave
Raising your voice to another employee or trainee
How to Really Get Along With Coworkers,
(aka, how not to be a bully)
 Attack the problem, not the person.
 Look for good in those who are most frustrating.
 Don't let the "crabs" get you down.
 Ask, do not accuse – have a friendly conversation to find
out what is wrong.
 Speak to the coworker privately
about their actions.
What is workplace violence?
 Physical Assaults
• Stabbings
• Suicides
• Shootings
• Rapes
• Near-suicides
• Psychological traumas
 Threats or obscene phone
calls
 Intimidation
 Harassment of any nature
 Being followed, sworn or
shouted at
 Bullying
How do we prevent workplace
violence?
 Treat each other with respect
 Improve communication
 Notify management of suspicious activities
 Watch for the warning signs
 Promote workplace integrity
 Listen for verbal intimidation
 Be aware of psychological abuse between
employees
What are prejudices?
 Adverse judgment or opinion formed beforehand or
without knowledge or examination of the facts
 Unreasonable preconceived judgments or convictions
 Synonymous with “Biases”
 “Isms” = things people say when they open their
mouths and speak without first engaging their brains
Some unacceptable “isms”
 Ethnocentrism – prejudices against people of certain
ethnic group (s)
 Racism – prejudice against people based on race
 Ableism – prejudices against people with disabilities
 Ageism – prejudices against people because of age
 Sexism – prejudice against people based on gender
What are ethics?
 “Ethics has to do with what my feelings tell me is right
or wrong.”
 “Ethics has to do with my religious beliefs.”
 “Being ethical is doing what the law requires.”
 “Ethics consists of the standards of behavior our
society accepts.”
~ Raymond Baumhart, Sociologist
What do business ethics look like?
 Begins with your personal ethics
 Key values of respect, integrity, courage, and ambition
 Direct, honest, and open communication
 Always raise standards of performance
 Basic moral ground rules by which we live our lives
 Understanding what is right and wrong and doing
what’s right
Personal Values for Business Ethics
 Respect
 Teamwork
 Leadership
 Trust
 Honesty
 Integrity
 Responsibility
 Quality
Ask yourself…
 Is it illegal?
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Does it break any laws or violate regulations?
 Does it follow policy and procedures?
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Is it how I’m expected to behave?
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Am I following SOP, PRH, and site rules?
 Do I have to think twice?
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What is my “gut” saying? Is it safe?
 Would I do it to someone I trust?
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Am I hurting someone else?
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What if it happened to me? How would I feel?
Report Wrong Doing
Positive workplace environment
Report violations to supervisor,
manager, appropriate personnel
Report an “appearance” of wrong doing
Protection from retaliation
If you suspect a violation…
 Contact HR or the Center Director
 Prompt investigation
 Do not guarantee anonymity
 Who, What, When, Where
 Violator will be disciplined up to and
including termination
 Consequences for false reports
Sexual harassment complaints…
 Report to manager or supervisor immediately
 Human Resources Manager or designee
 ANYONE the employee feels comfortable
reporting to