SBA Study Guide Answer Key
1. On the numeric keypad which characters does the index finger type? 1, 4, 7
2. On the numeric keypad which characters does the middle finger type? 2, 5, 8, /
3. On the numeric keypad which characters does the ring finger type? 3, 6, 9, *
4. On the numeric keypad which finger types the 0 number? Thumb
5. On the numeric keypad which characters does the pinky finger type? Enter, +, 6. What are the elements included in a memorandum?
TO: FROM:
DATE:
SUBJECT:
7. What are the steps involved in creating a letter using the Step by Step Mail Merge Wizard in Microsoft Word?
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Select Document Type
Select Starting Document
Select Recipients
Write Your Letter
Preview Your Letter
Complete the Merge
8. What do the following proofreading marks mean in Microsoft Word?
a. Red line under the word – Spelling Error
b. Blue line under the word – Grammar Error
9. What are the steps to insert a hyperlink into a document? Insert/Links/Hyperlink
10. What is the purpose of Read Only documents? The document can be read but cannot be changed.
11. List all hardware components necessary to have a working computer system.
Case, Motherboard, Processor (CPU), Memory (RAM), Hard Drive, Video Card, Monitor, Keyboard, Mouse
12. Define WAN (Wide Area Network) and LAN (Local Area Network). Which one would Sanford Middle use?
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WAN: A WAN covers a large geographic area, generally ½ mile or more. WANs often connect multiple
smaller networks, such as local area networks (LANs). The most popular WAN is the Internet.
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LAN: A LAN covers a small geographic area, such as a home, company or even a small group of buildings.
13. What is a Boolean search? Boolean searches allow you to combine words and phrases using the words AND,
OR, NOT and NEAR (otherwise known as Boolean operators) to limit, widen, or define your search.
Examples: AND narrows a search by combining terms - it will retrieve documents that use both the
search terms you specify (i.e. Sanford AND Florida); OR broadens a search to include results that
contain either of the words you type in (i.e. Democrat OR Republican); NOT narrows a search by
excluding certain search terms (i.e. Florida NOT travel)
14. Which of the following is NOT a Boolean operator?
a. AND
b. OR
c. NOT
d. BUT
15. Choose a website of your choice to evaluate. Answer the following questions regarding the credibility of the
website.
a. How accurate is the information presented?
b. Are sources of factual information or statistics cited?
c. Is there a bibliography included?
d. Does the page exhibit a particular point of view or bias?
e. Is the site objective?
f. Is the information provided current?
g. Is the author’s name visible?
h. Compare this website with another website of your choice.
16. What is the most effective way to communicate with your teacher if you are out of the school?
a. E-mail
b. E-mail attachment
c. Calendar
d. Phone Call
17. Which of the following is NOT an appropriate attire for a bank employee?
a. Shorts, low-rise or hip-hugger pants or jeans
b. Long-sleeved dress shirt and dress pants
c. Jackets or sweaters
d. Dress or casual shoes
18. Which of the following should be checked first if your computer is not connected to the Internet and the
network resources?
a. Network cable is not plugged in
b. Monitor is on
c. Microsoft Office is installed
d. Printer is attached to your computer
19. What is NOT acceptable as a proper attire for a job interview?
a. Suit
b. Dress shirt with a pencil skirt
c. Conservative shoes
d. Shorts and a tank top
20. What are the steps to insert and delete rows and columns in Microsoft Excel?
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Select a cell below where you wish to insert the new row or column.
Right-click and select "Insert" or “delete” from the popup menu OR Home/Cells/Insert or Delete
When the Insert window appears, click on the "Entire row" or “Entire Column” selection and click on
the OK button
21. How would you fill a data series in adjacent cells in Microsoft Excel?
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Select the first cell in the range that you want to fill.
Type the starting value for the series.
Type a value in the next cell to establish a pattern.
Select the cell or cells that contain the starting values.
Drag the fill handle across the range that you want to fill.
22. What are the steps to sort data in Microsoft Excel?
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Select the range you wish to sort.
Home/Editing/Sort and Filter
Decide the sorting order and any other preferences, select ok.
23. What are the steps to create a pie chart, on a separate sheet, in Microsoft Excel?
 Select Your Data you want in the chart.
 Insert/Charts/Choose Your Chart Type.
 Right click on chart and select “Move Sheet”
 Select “New Sheet” and name it.
24. Write the general syntax of the following formulas in Microsoft Excel. Practice the formulas in a blank workbook.
a. SUM =SUM(A1:A10)
b. AVERAGE =AVERAGE(A1:A10)
c. MIN =MIN(A1:A10)
d. MAX =MAX(A1:A10)
25. Which of the following is NOT a type(s) of documents (publications) you can create from a template in Microsoft
Publisher?
a. Newsletters and Brochures
b. Greeting Cards and Letterheads
c. Flyers
d. Worksheets
26. List all tabs and groups on each tab available in Microsoft Publisher.
27. Which of the following is NOT a layout option available for a picture?
a. Square
b. Tight
c. In front of text
d. To the side of text
28. Why is it important to proofread (utilize spell check) and save your document?
When you’ve worked hard to develop and present your ideas, you don’t want careless errors distracting the
reader from what you have to say. Paying attention to the details (spelling and grammar errors) help you to
make a good impression. Saving your document allows you to make changes if necessary.
29. Which of the following is NOT a search engine?
a.
b.
c.
d.
Google
Ask
Bing
Java
30. Identify the functions of web browsers.
Allow you to quickly perform tasks, such as print, refresh your web page, go back to the last page viewed, or
go forward to the next page viewed
31. List all different ways to effectively communicate using Internet technology.
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Email
Video
Social Media
32. List all the hardware and software components needed to access the Internet.
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A computer
A modem
A data line
An Internet browser (software) (i.e. Firefox, Internet Explorer, Chrome, Safari) and software to connect
you to the ISP
An Internet Service Provider (ISP) (i.e. Brighthouse, ATT, Verizon, Comcast)
33. Define the following Internet term.
a. Cookies - Cookies are small files that websites put on your computer hard disk drive when you first
visit. Its purpose is to remember information about you. (i.e. log in information, user preferences,
how often you visit a page, etc.)