National Grid Shared Services
Michelle Simpson
Business Realignment Project Manager, Shared Services
Order to Cash
National Grid Shared Services
“Deep” multi-functional Shared Services delivering:
Supply Chain Management (Procure to Pay, Logistics,
Fleet) Financial Services (Record to Report, Order to
Cash), Human Resources (Payroll, HR Services,
Pensions) services to our businesses in the UK
Distribution
Transmission
Non Regulated
Our vision is to create an excellent Shared Services for
National Grid
Shared Services Implementation Phases
Phase 1 – 2006/07
Build the foundations





New organisation
implemented, distinct
identity
Phase 2 – 2007/08
Leverage Benefits
 Single back office system
ERP/SAP
 Ongoing efficiency and
Effective communications service improvements
Delivering significant
savings
 Serving all businesses
within the UK, with over
12,000 customers
Alignment by process in
preparation for ERP/SAP  Providing a scalable and
implementation
adaptable model
Service management
framework developed
Phase 3 – 2008/09
Step change
 One Company, One Way
 Fully integrated and
enabling technologies
 Desired behaviours in
Shared Services and the
business
 Fully transparent costing
 Benchmarked to the upper
quartile
 Making it easier for our
 Exploring wider
people and the business to
opportunities
do their daily work
Service improvements delivered
Shared Services, Order to Cash
Create End to End Process Ownership

Order to Cash has three main sub-processes, and collects
three different types of income. SAP has similar processes.
ORDER
Order
•Domestic
Connections
•Disconnections
•Fulcrum
•Damages
•PEMS/IGT/A&D
•LNG
Cash
CASH
to
Enquiry>Quote>Order>Plan>Work>Bill
Front Office
•Gas
Transportation
Work>>Bill
Debt >>Cash
xoserve
Sue Merry
John Burke
Andy
Reynolds
Andy
Hartley
Vickey King
ERP Overview
What are our Critical Activities and Milestones?
2007
2006
Q4
Q1
2008
Q3
Q2
Q4
Q1
Q2
Release 1
Solution Design
Business Change Design
Data Conversion Design
Tech Arch Design
Solution Build
Training Build and Test

Data Conversion Build

Mock Conversion
MySAP Web Portal
Replace other
legacy systems
Tech Arch Build and Test
Business Change Readiness
Test Prep
Product Test
UAT
Deploy R1

Replace
Legacy SAP
Deploy R2
Release 2
What will
mean to you?
– Order to Cash
 Customer documents
issued on paper, by fax* or
e-mail* (R1) and i-doc* (R2)
 Systematised Remittance
(* subject to pilot)
Advices
 Customers able to
get quotes for some siteworks on the web (R2)
 Interest charged on late
payments to National Grid
 New Account numbers to
be issued and included on
Customer Remittance
Advice
 Credit limits applied to customers
for whom National Grid provides
services
Next Steps





Feedback comments and questions to National Grid
Account Managers
General update letter to all customers regarding on
implementation timescales, responses to comments and
questions raised and names of key contacts – July/August
Web design – specific customer input as appropriate –
September/October
Confirmation of implementation dates – September
/October
Confirmation of new customer account numbers - October