PUBLIC SAFETY TELECOMMUNICATIONS
TRAINING COORDINATOR
Position Title: Communications Training Coordinator
Classification:
Non-exempt / Classified
Division:
Training
Reports to:
Operations Manager
Direct Reports:
Certified Communications Training Officers
Date Job review and updated: December 30, 2015
Wage Grade 20/Step 1 – Grade 20/Step 10 (Current Grade/Step Considered)
Salary: $20.08 – 26.83 P/Hour, DOQ
Job Overview
The Communications Training Coordinator is highly responsible administrative work. This position
oversees the Communications Training Officer’s Program, including training and evaluation of all Certified
Communications Training Officers, and monitors the training of all Communication Specialists, both new
hire and veteran. This position coordinates the continuing education associated with REDA’s P33 Certified
Training Program which is aligned with national standards and best practices for Law Enforcement, Fire
and EMS, as well all state-mandated biennium training requirements for continued PST certification in the
state of New Mexico. This position works with the Operations Manager and Executive Director as an
assigned liaison for the BIA Academy, coordinating all the aspects of the academy in conjunction with
FLETC Program Specialists and BIA staff. The Training Coordinator will be expected to instruct at the
various state academies as is feasible and as staffing allows. This position will also be expected to stay in
constant contact with local, state and national personnel and entities that are directly connected and
essential to training requirements and compliance for REDA personnel. The position coordinates the
development and creation of training programs specifically designed to correct deficiencies identified during
the quality assurance process. This position performs operational, technical, training, and clerical duties
and tasks specific to the position.
Distinguishing Characteristics
The essential distinguishing characteristics for the position of Training Coordinator include, but are not
limited to: Well developed organizational skills and time management; ability to train individuals and groups
of persons in the areas pertinent to public safety telecommunications, leadership and professional
development. Understand the training needs of adult learners and design curriculum, materials and testing
tools that support those learning styles. The ability to work in cooperation with the operations division,
administration and finance personnel to establish training opportunities for REDA employees that are
efficient, cost-effective, and that incorporate best practices and national standards, as well as address
emerging technology and tactical skills prevalent in public safety communications.
The Training Coordinator will work under the general supervision of the Operations Manager, reporting as
necessary those items regarding training and instructor schedules, budgets, CTO/Trainee progress, and
other such matters that would necessarily effect operations and staffing. The Training Coordinator will be
tasked with development of training goals, strategic objectives, prioritization of training needs, training
calendars and will complete such tasks independently. It is expected that resolutions to problems will be
decided in accordance with instructions, policies, procedures and applicable laws and regulations, while
adhering to REDA’s mission and vision statements.
Essential Job Functions
 Manage the full range of activities for REDA’s P33 Accredited Training Program
 Monitor all Communications Training Officers in the course of their duties while engaged in active
training of new hires while in initial phases of the training program
 Review Daily Observation Reports of new hires and complete tracking sheets for monitoring and
reporting purposes
 Make adjustments to training and instruction as deemed necessary
 Plan and instruct Communications Training Officers updates and continuing education
 Participate as a member of REDA’s management team
 Track and monitor all employee-completed advanced training or continuing education credits and
submit timely, quarterly roster changes, updates and validations of required biennium hours to the
New Mexico Department of Public Safety
 Register, schedule and make necessary accommodations for training opportunities for all
personnel.
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Ensure all mandated training, areas of expressed interest or those educational opportunities that
meet the needs of REDA’s training program, vision and mission are reviewed and completed as
staffing and budget allow
Identify those employees who possess skills, knowledge and abilities well-suited for instruction
and assist them in the creation of a professional development plans in order to ensure REDA has
a full contingent of in-house trainers
Prepare and present information including staff reports, requests for proposal, and other decisionmaking packages
Oversee work projects from inception to completion
Provide information and assistance to other departments, outside agencies, and the public as
necessary
Represent REDA in forums such as service relationships and public presentations
Identify and recommend improvements to program systems and procedures
Attend conferences, conventions or other various meetings and trainings to stay up to date on
trends in training development, policy and procedures
Participate as needed during emergencies, including emergency operations center activations
Develop and maintain excellent working relationships with all personnel, user agencies, the
public, etc.
Participate in the on-call rotation with Communications Supervisors as directed and needed
Perform other related duties as assigned
Attend job related meetings and trainings as assigned.
Minimum Qualifications
 Must have completed any probationary status as defined in the REDA Personnel Policies.
 Three years of progressively responsible experience in adult education, training, curriculum
development and/or similar program management
 Associates Degree in education, public safety, communications or a related field is preferred at
time of application. *Successful candidate must earn such a degree within three years of date of
hire or promotion.
 NCIC/NMLETS Certified (Out of state NCIC certifications are accepted if current, but NM
Certification will need to be completed within 30 days of hire)
 APCO Communications Training Officer Certified, or able to obtain within 60 days from date of
hire or promotion
 APCO Instructor Certified (Required: PST I and CTO Instructor) (Preferred: All available APCO
Instructor Certifications, to include Comm Center Supervision, Fire Service Communications,
Law Enforcement Communications, Emergency Medical Dispatch, or any other options offered
by APCO as is available and applicable)
 NM DPS Certified Instructor (Minimum of General Instructor designation) or able to obtain within
12 months from date of hire or promotion.
 FLETC/DHS Certified Adjunct Instructor Preferred (Or ability to acquire this certification at the
next available LEAITP course)
 Basic knowledge of the APCO P33 Certified Training Program Guidelines and Criteria
 Knowledge of Windows OS and MS Suite
 Successfully pass pre-employment testing (physical and psychological) and background
investigation
Any combination of applicable education and experience that provides an applicant with the skills,
knowledge, and abilities to successfully perform the job will be considered, given all other criterion have
been met.
Knowledge of
 Public safety communications (police, fire and medical) principles, practices, techniques and
technology
 Program and project management principles and practices, including research, analysis and
development
 Relevant laws, regulations, policies, procedures, contracts, accreditation and training
requirements
 Principles and practices of sound business communication and administrative technology
Ability to
 Manage and direct REDA training and accreditation programs
 Define issues, analyze problems, evaluate alternatives and make sound decisions and/or
recommendations to the management team
 Organize, set priorities and exercise sound independent judgment within areas of responsibility
 Understand, interpret, apply and explain relevant policies, procedures, laws and regulations
 Prepare clear, concise and comprehensive reports and materials
 Establish and maintain positive, proactive and professional working relationships at all levels
 Communicate effectively and present information clearly, logically and persuasively
 Exercise tact and diplomacy in dealing with sensitive, complex and confidential issues
 Understand and follow the chain of command and direct others to do so
 Fill-in for shift coverage as needed and assigned when not in direct conflict with any necessary or
previously obligated training functions or duties
Work Environment (Essential Training Coordinator Functions)
Work is performed primarily during administrative hours in an indoor office space arranged to meet the
needs as it relates to job functions and duties. It is primarily sedentary. Incumbents work with computers
and computer programs, and may be required to bend, stretch and lift up to 25 lbs. at a time.
Work Environment (Public Safety Telecommunicator Functions)
As assigned for special assignments, overtime, shift coverage and natural or manmade disasters or major
incidents, the Training Coordinator will perform the duties of a frontline dispatcher during customary shift
hours. Within this function the environment allows the freedom to stand and move in a limited area
commonly termed “the floor”. Headsets are worn at all times while on duty and on the floor. In this function,
the Training Coordinator is expected to manage over the phone interactions and confrontations with angry,
hostile, depressed and / or otherwise emotionally distraught members of the public. As a result, work
requires quick, independent action and alertness in emergency and possible life-threatening situations.
Work entails extensive keyboarding and manual dexterity, and also entails regular reaching, stretching, and
lifting of standard dispatch supplies and materials, such as maps, binders, and flip charts.
Physical Demands typically involve, but are not limited to:
Hearing and Speaking
 Hear, understand and respond to verbal information in person, by phone and by radio, including
difficult to understand callers
 Speak clearly and concisely in English
 Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone /
radio headsets, multi-line telephones systems, and complex communications equipment
Seeing and reading
 See, read and understand written information and instructions in all forms, including handwritten,
hard copy or electronic communications formats
 See and use all related communications equipment including radio transmitters and receivers,
radio consoles, telephone / radio headsets, multi-line telephone systems, lease line teletypes,
computer consoles, and data communications terminals
 See color differentiation as necessary to distinguish color variations on maps, computer screens
and radio consoles
Mental acuity and alertness
 Understand, respond to, and apply complex concepts, information, and instructions including
policies, procedures, laws, and regulations
 Engage in frequent interpersonal interactions that are stressful or sensitive in nature
 Handle difficult interpersonal interactions and complaints with tact and diplomacy
 Manage and accomplish multiple priorities and diverse responsibilities with a high level of
accuracy
 Think and apply judgment, discretion, and initiative in accomplishing work
 Work effectively despite sleep pattern disruptions as a result of rotational and/or irregular shift
work and overtime
Manual dexterity and typing
 Extensive use of computers, keyboards, office equipment and similar specialized technical and
electronic equipment commonly found in communication centers
 Performing multiple tasks requiring manual dexterity at the same time
 Write legibly
Physical dexterity
 Sit for extended periods of time; stand or walk as necessary
 Sit for extended periods of time particularly during high stress situations
 Stretch, reach, or lift objects or materials that may be up to 50 pounds in weight
Applicant Declaration
I have read the above Position Specifications and I understand the demands and expectations of the
position described, and to the best of my knowledge I believe I can perform these duties.
Printed Name:
Signature:
Date: Choose Date
In accordance with the Uniform Electronic Transactions Act (UETA), which establishes the legal validity of electronic signatures and contracts, this application may be digitally
signed and submitted. You must use a verifiable source of digital signature in order for The REDA to accept the document as legal.
NOTE: The Release of Information on the following page can be filled out electronically, but MUST be printed and signed in the presence of a notary.
RELEASE OF INFORMATION WAIVER
RELEASE OF INFORMATION WAIVER
I consent and hereby authorize the Regional Emergency Dispatch Authority (hereafter “The REDA”), the County of
Eddy and the City of Artesia or any other entity or person who is suitable to and chosen by The REDA, to investigate
my past and present employment, character, credit, police, and criminal history to ascertain any and all information
which may concern my suitability for employment with The REDA.
I consent to your release of any and all public and private information that you may have concerning me, including but
not limited to:
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My work record
My background and reputation
My military service records
My educational records
My financial status
My criminal history record, including any adult arrest records
My investigatory files of any kind
My efficiency ratings
Any complaints or grievances filed by or against me
My records or recollections of any attorneys at law or any counsel, whether representing me or another person in any
case, either criminal or civil., in which I presently have or have had an interest
My attendance records, whether educational or employment
Any previous psychological or other pre-employment exam results
Any internal affairs investigations, allegations or resulting discipline, including any files which are deemed to be
confidential, and/or sealed
I direct you to release such information upon request of the duly accredited representative of The REDA, regardless
of any agreement I may have made with you previously to the contrary. The release of any and all information is
authorized whether same is of record or not, and I do, hereby, release all persons, firms, agencies, companies or
groups, whomsoever, from any damages because of, or resulting from, furnishing such information to The REDA,
Eddy County or City of Artesia, and its employees from any damages or claims which may otherwise result from use
or release of such information.
Choose Date
Applicant Printed Name
Date
__________________________________________________________
Applicant Signature
Date of Birth:
/
/
Social Security #:
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Driver’s License #:
State of License:
Address:
City:
State:
City of Birth:
County:
State:
Other Names Used:
State of:
County of:
______________
______________
In witness hereof, I acknowledge that the above and foregoing document was signed before me this ______ day of
______________, 20___.
My Commission Expires: ____/____/_____
____________________________
Notary Public Signature
APPLICATION COVER LETTER
Affix Seal Here
NAME:
POSITION APPLYING FOR: Training Coordinator
REDA EMPLOYMENT APPLICATIONS
The Regional Emergency Dispatch Authority (hereafter “The REDA”), will adhere to all Federal, State and Local laws
governing the provisions of the Equal Employment Opportunity Commission Act [Section 701 of the Civil Rights Act of
1964 (78 Stat. 253; 42 U.S.C. 2000e)] to both employees and prospective employees. The REDA policy is to hire,
develop and compensate individuals without regard to race, color, religion, sex, age, national origin, sexual orientation,
physical or mental handicap, or their status as a veteran of the Vietnam Era. You must be able to supply evidence of
work authorization and identification if an offer of employment is made to you. Provide all materials required in the
posting of this position for which you are applying. Incomplete applications are not accepted.
PERSONAL INFORMATION
AN EQUAL OPPORTUNITY EMPLYER M/F/V/D
PHONE NO.
-
FULL NAME:
EMAIL ADDRESS
,
LAST
FIRST
MI
PHYSICAL ADDRESS:
NUMBER/STREET
MAILING ADDRESS (IF DIFFERENT FROM PHYSICAL ADDRESS)
NUMBER/STREET/PO BOX
CITY
STATE
ZIP
CITY
STATE
ZIP
POSITION APPLIED FOR: PUBLIC SAFETY TELECOMMUNICATOR I
DATE AVAILABLE:
DO YOU MEET THE NEW MEXICO LEGAL AGE REQUIREMENT FOR EMPLOYMENT?
ARE YOU LEGALLY ABLE TO OBTAIN EMPLOYMENT IN THE UNITED STATES?
ARE YOU RELATED TO ANYONE CURRENTLY EMPLOYED BY THE REDA?
IF SO, WHO?
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YES
NO
YES
NO
YES
NO
HOW ARE YOU RELATED?
N/A
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NAME:
HAVE YOU PREVIOUSLY BEEN EMPLOYED BY THE REDA (FORMERLY ECCCA)?
WILL YOU WORK SHIFT WORK, WEEKENDS AND OVERTIME?
DO YOU HAVE ANY OUTSIDE BUSINESS INTERESTS OR HOLD A PART TIME JOB?
HAVE YOU EVER BEEN TERMINATED OR PLACED ON A “DO NOT HIRE” LIST?
HAVE YOU USED MARIJUANA IN ANY FORM IN THE LAST TWELVE (12) MONTHS?
HAVE YOU USED ANY OTHER ILLEGAL DRUG IN THE LAST THIRTY-SIX (36)
MONTHS?
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
LIST ANY OTHER NAMES UNDER WHICH YOU HAVE BEEN EMPLYED:
LIST MEMBERSHIPS IN ANY TRADE OR PROFESSIONAL ORGANIZATIONS OF WHICH YOU ARE A MEMBER:
HOW WERE YOU REFERRED TO REDA FOR EMPLOYMENT:
CITY OF ARTESIA WEBSITE
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WORK FORCE SOLUTIONS
OTHER
Begin with the present or most recent employer. Provide a minimum of three employment
references that includes a minimum of ten (10) year’s work history. Attach additional pages
if necessary. Check yes or no on the question of whether to contact employer for each
one.
ADDRESS:
EMPLOYMENT DATES:
EMPLOYMENT HISTORY
COMPANY NAME
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MAILING ADDRESS
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CONTACT
EMPLOYER:
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NO
JOB TITLE:
STATE
ZIP CODE
PHONE:
IMMEDIATE SUPERVISOR:
SALARY:
STARING: $
ENDING: $
DUTIES:
REASON FOR LEAVING:
COMPANY NAME
ADDRESS:
EMPLOYMENT DATES:
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CHOOSE END DATE
MAILING ADDRESS
CITY
CONTACT
EMPLOYER:
YES
JOB TITLE:
NO
STATE
ZIP CODE
PHONE:
IMMEDIATE SUPERVISOR:
SALARY:
STARING: $
ENDING: $
DUTIES:
REASON FOR LEAVING:
Begin with the present or most recent employer. Provide a minimum of three employment
references that includes a minimum of ten (10) year’s work history. Attach additional pages
if necessary. Check yes or no on the question of whether to contact employer for each
one.
ADDRESS:
EMPLOYMENT DATES:
EMPLOYMENT HISTORY
COMPANY NAME
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MAILING ADDRESS
CONTACT
EMPLOYER:
CITY
YES
STATE
NO
PHONE:
ZIP CODE
IMMEDIATE SUPERVISOR:
JOB TITLE:
SALARY:
STARING: $
ENDING: $
DUTIES:
REASON FOR LEAVING:
COMPANY NAME
ADDRESS:
EMPLOYMENT DATES:
CHOOSE START DATE
CHOOSE END DATE
MAILING ADDRESS
CITY
CONTACT
EMPLOYER:
YES
JOB TITLE:
NO
STATE
ZIP CODE
PHONE:
IMMEDIATE SUPERVISOR:
SALARY:
STARING: $
ENDING: $
DUTIES:
REASON FOR LEAVING:
EDUCATIONAL HISTORY
NAME
HIGH
SCHOOL
LOCATION:
MAJOR
YEARS
COMPLETED
N/A
1
CHOOSE A
NUMBER FROM
THE DROP-DOWN
MENU
NAME
COLLEGE
MAJOR
LOCATION:
MINOR
YEARS
COMPLETED
0
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NUMBER FROM
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MENU
NAME
COLLEGE
MAJOR
LOCATION:
MINOR
YEARS
COMPLETED
0
CHOOSE A
NUMBER FROM
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MENU
NAME
GRADUATE
SCHOOL
MAJOR
LOCATION:
MINOR
YEARS
COMPLETED
0
CHOOSE A
NUMBER FROM
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MENU
OTHER TRAINING / SKILLS
TYPE OF TRAINING RECEIVED
DID YOU
GRADUATE?
DEGREE
RECEIVED
YES
N/A
NO
DID YOU
GRADUATE?
DEGREE
RECEIVED
YES
YES
NO
NO
DID YOU
GRADUATE?
DEGREE
RECEIVED
YES
YES
NO
NO
DID YOU
GRADUATE?
DEGREE
RECEIVED
YES
YES
NO
NO
OTHER SCHOOLS OR TRAINING (SUCH AS TRADE, VOCATIONAL, MILITARY, ETC). PROVIDE THE NAME, LOCATION,
DATES, SUBJECT MATTER AND TYPE OF TRAINING RECEIEVED AND IF A CERTIFICATE WAS ISSUED.
NAME/LOCATION OF SCHOOL
LENGTH
CERTIFICATE
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
In Months or Years
In Months or Years
In Months or Years
In Months or Years
In Months or Years
REFERENCES
Give names, addresses, and telephone numbers of three references who are not
related to you and are not a previous employer. Indicate whether the reference is
personal or professional. *Professional is preferred.
NAME
ADDRESS
PHONE
Last, First, MI
Street Number / City / State / Zip
Include Area Code
NAME
ADDRESS
PHONE
Last, First, MI
Street Number / City / State / Zip
Include Area Code
NAME
ADDRESS
PHONE
Last, First, MI
Street Number / City / State / Zip
Include Area Code
BRIEFLY DESCRIBE YOUR CAREER GOALS:
NOTICE: In making this application for employment with Regional Emergency Dispatch Authority. I understand and agree that:
1.
2.
3.
4.
Any misrepresentations made by me in this application will be sufficient case not to hire or cause to terminate my
employment.
As a condition of employment I am to be governed by all REDA resolutions, rules, policies and procedures.
Refusal to submit to search by authorized personnel of my person or property while on REDA premises is grounds for
discharge, and;
As a condition of employment I must and pass a psychological examination, a physical examination (including state
mandated hearing levels), a drug/alcohol test and subsequent random urinalysis tests as prescribed by REDA policy.
APPLICANT SIGNATURE:
DATE: CHOOSE DATE