Communication: Chapter 4
I.
“Communication: ______________________ of information, ideas, feeling or emotions
between ______________ or ________________ people.”
II.
Communication Process
a. ________________________: __________________ of your thoughts
b. ________________________: _____________ out the message
c. ________________________:
d. ________________________: Person to whom the __________________ was ________
e. ________________________: _________________ to the message
III.
Types of Communication
a. ______________________
i. ________________ word
ii. ________________ word
b. ______ - verbal: AKA: _________________________________
IV.
8 modes of non-verbal communication
a. Physical __________________________ & __________________
b. Body ____________________ & _____________________
c. _____________________ expressions
d. _____________________________
e. _____________ contact
f.
_____________ & volume of voice
g. ________________________
h. ________________________
i.
V.
What are the 8 modes of non-verbal communication? Give an example of each
Personality Types
a. ______________________: ______________________
b. ______________________: _____________________, demanding, manipulative
c. ______________________: ______________________, confident, takes responsibility
VI.
Style of communication
a. _____________ personal: Thinking to ___________________
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b. _____________ personal: Communication between _____________
c. _____________: Family & ________________________
d. ______________________: Purposeful, __________ oriented
VII.
6 Components of therapeutic communication
a. _________________________ & observing
i. Cognitive and _________________ domains
ii. Words & _____________________
iii. Stages of listening
1. ______________________: _____ pick up sound waves
2. _______________________: ___________ meaning
3. _______________________: ___________ meaning
4. _______________________: feedback
iv. Active listening
1. _____________ them
2. _____________ posture
3. Lean _________________
4. ___________ contact
5. _____________________
6. _____________________
v. Rules of Listening:
1. Don’t ________________ & listen at the same time
2. __________________ posture
3. _________________________
4. Listen to _________________________
5. Environment _____________________
6. Show that you ____________________
7. ________________________________
8. Do not __________________________
9. Be non __________________________ and accepting
10. Ask _____________________________
b. _________________________
c. _________________________: _______________ & _____________
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d. _________________________
e. _________________________: Understanding ________________ stay in ______
f.
VIII.
_________________________ reward
Function of Therapeutic communication
a. Create _______________________________
b. ______________ anxiety
c. Provide ______________________________
d. Develop _____________________________
IX.
Phases of therapeutic communication
a. ____________________________
i. ___________________
ii. Establish _______________
iii. Begin to ________________
b. ____________________________
i. Promote __________________________
ii. ________________ mechanism
c. ____________________________
X.
Factors affecting communication
a. Congruence: __________________________
b. _____________ & Setting
c. ____________________________: Personal __________________
d. ____________________: Prejudice, __________ beliefs
e. Physical ________________________: deaf/ blind
XI.
Blocks to communication
a. _____________________; Dismissing or mocking
b. Giving ____________________ responses
c. Challenging
d. ________________________________
e. ________________________________
f.
Defending
g. Stereotyping
h. Giving _______________ reassurance
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i.
Giving ____________________
j.
Changing the _______________________
k. Asking ___________________ ended questions
l.
Asking “____________” questions
m. ________________________________
XII.
Techniques used to enhance communication
a. Giving __________________________
b. _________________________: A statement or questions to _________ your perception
c. _________________________: seeking information to understand
d. _________________________: Stating your perception of the message in the affective
domain
e. __________________________: restating
f.
Asking ____________________ questions: ________________ - ended questions
g. Using general ________________: 1-2 words to encourage the person to continue
h. Stating _______________________________
i.
Offering ___________________: silence, touch, time
j.
__________________________: Directing the conversation to a specific topic
k. Using _______________________
Directed Reading
1. What are the 5 steps to the communication process?
2. What are the two types of communication?
3. What are the two styles of communication?
4. What does therapeutic communication allow you to do?
5. What are the three phases of communication?
6. What is congruence?
7. “TIME” in communication is concerned with what?
8. What does proxemics refer to?
9. What are biases?
10. When communication with an individual who is hearing impaired, what can you do to increase
communication?
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