WP 7
Helpdesk Facility and
Extending the Network
Patricia Mergen, Boris Jacob
Royal Museum for Central Africa (MRAC)
Results achieved 7.1
• 7.1 Helpdesk Facility:
D10/ C7.1.3
Dispatching system
to answer questions
timely operational
(MNHN)
www.open-up.eu
Results achieved 7.2
• C7.2.2 Analysis of documentation, gaps and plan for needed
additional documentation. (UT-NHM)
• Analysis of importance and attribution to user groups.
• D11 / C7.2.3 Enriched + checked existing documentation in
orig. language (website) (MRAC)
• Documentation browser on the Helpdesk + linking to specific
documents for new providers and
www.open-up.eu
Results achieved 7.3
• C7.3.1 List of criteria and benefits to become Open Up! associated
partners established (UH)
•
Re-used for the outreach activities with WP8.
• C7.3.2 First OpenUp! tutorial and training session for new providers of the
consortium (RBINS)
•
Used as basis for the Tutorial 2 yesterday.
• C7.3.3 Preliminary list of potential associated partners identified (UH)
•
List of 300+ institutions as a basis for the Outreach campaign in year 3.
•
Shortlist of ~30 institutions already contacted.
• D19 / C7.3.4 Standard procedure for associated partners operational (UH)
• Fixed workflow between WP1, WP3, WP4, WP5, and WP7
www.open-up.eu
Performance indicators (DoW, p. 70)
No. Project objective / expected
result
Indicator name
3
Extend participation in
Non OpenUp!-member data providers
content provision beyond the equipped with OpenUp! software
original consortium
(Provider software and data quality
toolkit)
5
Making the structures
sustainable by integrating
them into the established
institutional framework and
the existing networks in the
domain.
Number of institutions actively
supporting OpenUp! helpdesk
Expected /Real
Year 1 Year 2 Year 3
0
5/4* 10
2/4
4/7
6
* The 4 are: The Tallinn University of Technology, Institute of Geology; The Electronic World Catalog of Symphyta;
Naturkundemuseum Chemnitz; Natural Europe (as an alternative route to Europeana). 8 in pipeline of whom some might provide
via BioCASe of others: Swedish Museum of Natural History; Natural History Museum, Norway; Museum of Zoology of Strasbourg;
Musée de la Vallée; Museum George Sand et de la Vallee Noire; Museum für Naturkunde und Vorgeschichte Dessau;
Paläontologische Sammlung der Freien Universität Berlin; Geologisch-Paläontologische Sammlung Universität Leipzig
www.open-up.eu
Difficulties encountered and remedial actions
Difficulties encountered
Remedial actions
Low level of response in finding new associated
partners to institutions with BioCASe
installation.
Development of special strategy within the
outreach campaign (due in month 30)
to convince them of the added value and
return on investment, even if they cannot get
any funding from Open up!.
Insecurity at the side of possible new partners
about the Europeana DEA.
Special part of outreach strategy to show
advantages of the project and data re-use,
together with WP8.
Problems with MRAC and RBINS not initially
signing the DEA.
Lobbying on different levels in the institutions,
lead to signing the DEA.
A lot of Helpdesk communication via direct
emailing, makes it more difficult to re-use
answers to enhance the knowledge corpus.
New partner will be given the Helpdesk
dispatching as main communication tool with
the Helpdesk.
www.open-up.eu
Workplan for year 3 – Project objectives
• 7.1 Helpdesk Facility:
– Updates are done on the Helpdesk technology in synergy
with other projects (SYNTHESYS, EU BON).
– Updates on content is done in relation to task 7.2 and WP8
Outreach and dissemination
• 7.2 Documentation I:
– Coordinate the production of new documentation of the
services set up by OpenUp! for users and providers.
Coordinate needed translation of documentation in
national languages. [UT-NHM with all]
www.open-up.eu
Workplan for year 3 – Project objectives
• 7.2 Documentation II:
– Check, proof read, update, enrich existing documentation
as needed is ongoing process.
– Coordination of production new documentation and
translation is main task in year 3
• 7.3 Extending the Network:
– Develop an Outreach strategy to attract associated
partners (in close collaboration with WP8 on
Dissemination and awareness)
– Outreach campaign started as test, enhancement and
execution with WP8 and all interested partners is major
task in year 3
www.open-up.eu
Workplan for year 3 – Reports
D/MS
C
Title
MS12
--
Outreach campaign to attract
additional associated partners
started
D21
WP
Lead
Month Part of
7
MRAC
30
--
C7.2.4 Availability of newly produced
documentation on the helpdesk
website
7
UTNHM
32
D21
C7.3.5 Second OpenUp! tutorial and
training session for providers from
associated partners
7
RBINS
34
D23
C7.2.5 Availability of complete
documentation of OpenUp!
services in different languages on
the helpdesk website
7
MRAC
36
D23
www.open-up.eu