Chapter 1 – Introduction to Supply Chain Management – Study Guide
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Supply Chain Management (SCM) – the integration of key business processes regarding
the flow of materials from raw material suppliers to final customers.
vertically integrated firm – p. 5
first-tier suppliers, first-tier customers, second-tier suppliers, second-tier customers –
p.7
Read pp. 12-15 on Origins of SCM. Also, review PPT slides # 11, 12 and 13.
Important Elements of SCM – Table 1.2 – p. 15 (Know elements and important issues.)
Foundations of SCM – PPT slide #15
Lean production (Just-in-time (JIT) Production Systems) – p. 19
Know acronym translations for TQM, JIT, MRP and ERP – p. 13 and p. 17
Business Process Reengineering (BPR) – p. 14
Supplier management, supplier evaluation, supplier certification, ISO 9000 – p. 16
Read section on Greening of Supply Chains – pp. 25-26
A supply chain consists of flow of products and services from … (See PPT slide #4.)
Who benefits most from SCM? – PPT slide #8
Reduced Bullwhip Effect – PPT slide #10
Strategic Partnerships – PPT slide #16
Demand Management – PPT slide #17
Transportation management, Customer Relationship Management, Network Design –
PPT slide #18
Benchmarking – PPT slide #23
Some companies, such as Proctor and Gamble, are developing capabilities for retaining
customers and driving growth. These include reliable service, demand-driven suppy, and
affordable differentiation.