Look! There’s a Pearl in this Oyster!
Discovering
the Leader
Within Yourself
Kay Parker, CIRS
Vice President Community Impact
Alison Smith, M.Ed.
Director of I&R Services
United Way of the Brazos Valley
College Station, TX
What does a Leader look like?
• What words
characterize this
person?
• What kind of career
does she have?
• Is she a leader?
• What words
characterize this
person?
• What kind of
career does he
have?
• Is he a leader?
• What words characterize these people?
• What kind of career do they have?
• Are they leaders?
• What words
characterize this
person?
• What kind of career
does he have?
• Is he a leader?
• What words
characterize this
person?
• What kind of
career does she
have?
• Is she a leader?
Objectives
• Explore the differences between Managers
and Leaders.
• Understand the concept of leadership from
the ‘inside-out’ through the Servant
Leadership model.
• Learn ways to incorporate Servant Leadership
into your management style.
• Have a little fun!
Exercise
Leadership vs. Management
• Are Leaders and Managers different?
– What do you think the differences are between
leaders and managers?
• Read each statement and write either a L for
Leader or M for Manager.
Leadership vs. Management
To Be A Leader
• Managers: Help organizations grow one person at a time. They
focus on today, this week, this month.
• Leaders: Wake up thinking about tomorrow. They rally the
collective passion of the entire organization.
What is Servant Leadership?
• Robert K. Greenleaf, The Servant as Leader
(1970)
– The servant-leader is servant first.
• “It begins with the natural feeling that one wants to
serve, to serve first.”
– The best-test of a servant-leader:
• Do those served grow as persons?
• Do they become healthier, wiser, freer, more likely to
become servants themselves?
• Based on outcomes not outputs
What is Servant Leadership?
• Servant Leadership is not a quick fix!
• Servant Leadership is a value at the core of an
organization – core of the leadership.
– To create positive change throughout society,
beginning with those around you.
Braveheart
• A simple man with a simple plan, recognized the need for something
more. He led a revolution not from an desk in an office far away, but from
the front lines, from within.
Braveheart
“Men don’t follow titles, they follow courage.”
“He fights with passion. He inspires.”
Am I a Servant-Leader?
Skills and Attitudes of Servant-Leaders
1. Listening – true natural servant automatically
responds to any problem by listening first… seen
as servant first.
2. Empathy – strives to understand and empathize
with others. Aware of good intentions of coworkers.
3. Healing – healing self and relationships. “Help
make whole” those they come in contact with.
The Trainer’s Toolchest; www.trainerstoolchest.com
Skills and Attitudes of ServantLeaders
4. Awareness – General and self-awareness. View
situations from holistic position. Understand ethics
and values.
5. Persuasion – Instead of positional authority.
Convince rather than coerce. Builds consensus in
group.
6. Conceptualization – Think beyond the day-to-day.
Provide visionary concepts. Delicate balance.
7. Foresight – learn from past, understand present
realities, and plan for future.
The Trainer’s Toolchest; www.trainerstoolchest.com
Skills and Attitudes of ServantLeaders
8. Stewardship – Hold organization in trust for the
greater good of society.
9. Commitment to the Growth of People – Nurture the
growth (personal, professional, spiritual) of
employees.
10. Build Community – Within organization. Not by
mass movements, but individual interest and
involvement.
The Trainer’s Toolchest; www.trainerstoolchest.com
A Servant-Leader:
•
•
•
•
•
•
•
•
•
•
Listens;
Uses power ethically, with persuasion;
Seeks consensus in the group;
Practices foresight;
Uses language in a way that avoids “closed verbal
worlds”;
Practices the art of withdrawal;
Practices acceptance and empathy;
Is a conceptualizer;
Nurtures community;
Chooses to lead.
Servant Leadership FAQs, www.donfrick.com/servlead.htm
Implementing Servant-Leadership
into Your Organization
Example – Southwest Airlines
• Herb Kelleher, founder of Southwest Airlines
• Commitment to their People (employees)
first.
• “At Southwest, the customer comes second –
the employee comes first, who in turn takes
care of the customer.”
– Newsminer.com
Colleen Barrett on the
Environment of Organizations
• “Treats everyone on his team as an equal… does not
see rank”
• Empowered others to feel they could do more
• “My passion, is an always has been, serving others.”
Colleen Barrett – Qualities of a
Servant-Leader
• Follower
• Problem Solver
• Motivates Others
• Teamwork
• Feel like a part of
something bigger
Implementing Servant Leadership
into Your Management Style
• What are three to five things you can do today
to become a servant-leader?
• How is servant-leadership beneficial in the
field of I&R?
Be the Pearl in Your Oyster…
“This is my thesis: caring for persons, the more
able and the less able are serving each other,
is the rock upon which a good society is built.”
- Robert Greenleaf
Greenleaf Center for Servant-Leadership
www.greenleaf.org
(317)669-8050
Thank You!
Kay Parker, CIRS
Alison Smith, M.Ed.
Vice President Community Impact Director of I&R Services
United Way of the Brazos Valley
College Station, TX