The World Of Lodging
Types of Lodging Businesses
Organization
• Guest Think organized by:
– Price
– Location
– Services
• Business analysts think of lodging business in
terms of ownership and affiliation
• Also based on levels of service and price
– Typically the higher the price the higher the level of
service
4 categories
• Based on level of service
– Full-Service Hotels
– Limited-Service properties
– Specialty accommodations
– Institutional Housing
What do they provide?
• Full-Service and Limited Service properties
provide
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Guest rooms
Private baths
Telephones
TV's
• Full-Service: pride themselves on high level of
service and usually charge the highest prices
• Limited-Service focus on charging lower prices
– Able to because of limited services
– Some only provide room and house-keeping
Specialty Accommodations
• Usually provide less than full service
hotels
• Some have private rooms and baths
• Some have shared accommodations and
bathrooms
• Examples:
– Bed and breakfast
– Hostel
– Campground
Institutional Housing
• Lodging for people who live in
– Schools
– Universities
– Hospitals
– Prisons
– Military
HOTEL
• Often refers to any of the following
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Hotel
Inn
Motel
Motor Inn
Lodge
Resort
Bed and Breakfast
• You cannot always tell the type of lodging by it’s
name
Full Service Hotels
• Large and provides many services
• 1st distinguishing category
– Architecture
• Usually 2 or more stories high
• Many have over 3,000 rooms
• Rooms are arranged along shared inside hallways
• 2nd distinguishing category
– Level of service: provides a full range of service
• Luggage assistance
• Concierge: helps make guest arrangements, advises guest what to
do
• 1 or more restaurant
• 1 or more bar or lounge
• Room service
• Meeting and banquet services
• Spa services
• Recreational services
Subcategories of Full service
Hotels
• Convention: provides for needs of convention
and trade shows
• Luxury: provides the highest level of amenities,
service, room furnishings, public spaces and
technology
• Resort: caters to the leisure travelers
• Extended Stay: for those needing lodging for 629 days
– those that need more are long-stay guest
• Condominium: multiroom apartments with full
kitchens-some with onsite food and beverage
services.
– Two types of condo ownership: Individual and Timeshare
Limited Service Properties
• 2 categories:
• Limited service hotels
• Budget hotel
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Smaller
Fewer services
Less expensive
1st one called motels
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Traditional motels 1-2 stories
Parking close to the room
No interior walls or elevators
Customers wanted more
– Many have swimming pools and continental breakfast
– Some got smaller and offered fewer services
– Became a medium level of service for a midrange price
Limited Service Hotel
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Medium level of service
Midrange price
Might have “Inn” in it’s name
3-4 stories
More service than a motel, but fewer than
a hotel
• Example:
– Laquinta, Fairfield Inn, Hampton Inn, Comfort
Inn
Budget Hotels
• Also known as economy hotel, budget
motel
• Lowest rates, least service
• Motel 6 was the first one
– $6.00/night in 1960’s
• Built in furniture
• Goal is to offer a comfortable, clean place
to sleep
Specialty Accommodations
• Conference center:
– Lodging facility where 60% of the business is
generated by conventions
– Offers sleeping rooms, meeting rooms and
meals
– Usually all attending the conference attend
the same meetings and eat together
Lodges
• Usually provide rooms and housekeeping
for those who want some type of
recreational activity such as hunting, skiing
or fishing
• Usually small with 10-100 rooms
• Located near where the activity will be
done
Bed and Breakfast
• Personal Service
• Charm
• Usually in a private home or on the land of
a private home
• 1-5 guest
• Home cooked breakfast
• Some larger and known as Inns
• Friendly, Family like atmosphere
Hostel
• Inexpensive
• Sleeping rooms, bathrooms and kitchen
facilities SHARED
• No Linens, toiletries or housekeeping
services are provides
Campgrounds
• Started as a place to pitch a tent with
bathrooms nearby
• Now many have hot shower, modern
plumbing, pools and RV hookups
• Usually in natural setting
Institutional Housing
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Schools
Universities
Hospitals
Prisons
Military
Usually called Dormitory-Dorm for short
Bathrooms usually shared
Senior Housing
• Provides places to live for people over 55
• Some like a “Nursing Home”
• Some are like resorts with shared dinning
rooms, fitness and recreation areas,
lounges and a library
• Marriot and Hyatt have developed “Senior
Housing” accommodations