Chapter 4
“Workplace Emotions, Attitudes and
Stress”
Emotions are a component of Attitudes
Extreme emotions can lead to Stress.
Emotional Intelligence
Author Daniel Goleman says
incompetence in management occurs
more often from lack of EQ than lack
of IQ.
Attitudes: The ABC Model
 Affect
» Feelings for an object
 Behavioral
Intentions
» How one would like to act toward it
 Cognition
» Beliefs about it
Attitude Change Techniques
 Persuasion
» Cognition -> Behavior
 Conditioning
» Affect -> Cognition -> Behavior
 Cognitive Dissonance Production
» Behavior -> Cognition-> Affect
(Based on the assumption that people are motivated
to protect their self-concepts. This requires a
perceived consistency among the three
components.)
Cognitive Dissonance
 Students
participate in boring task
 Paid ($1 or $20) to tell others task
is worthwhile
 Students rate their actual feelings
 Which group actually viewed task
as more worthwhile?
Attitudes: Job Satisfaction

Percent “Satisfied”:
» Switzerland-- 82
» Canada ------- 73
» U.S. ------------ 65
» Japan --------- 44
(Many other countries > U.S.)
Attitudes: Job Satisfaction

Doesn’t always lead to high performance
 Depends on:
 Rewards
 Supervision
 Other Environmental Factors

Correlates negatively with:
 Turnover
 Absenteeism
 Theft

Correlates positively with:
 Age
 Job Level
Job Satisfaction and Age

Job Satisfaction - Increases with age
Job Satisfaction and Pay