Educate the Educator Communication in Healthcare
Competencies 7-8
Communications in Healthcare
Module Competencies 7 & 8
7. Describe the use of information technology in healthcare settings.
8. Using a problem solving process applied to healthcare situations, describe how
healthcare workers can effectively communicate with their clients/individuals
and team members.
Competency 7
Describe the use of information technology in
healthcare settings.
Competency 7
7. Describe the use of information technology in healthcare settings.
A. Identify a variety of electronic communication devices used in healthcare
facilities.
B. Identify different types and content of health records (patient, pharmacy, and
laboratory).
C. Describe the importance of policies and procedures related to electronic
communication required by national, state, local and organizational levels.
D. Explain procedures for accurate documentation and use of electronic and print
health records.
E. Discuss validity of web based resources.
Unit 7A: Identification of Electronic Devices
Recommended Content
When it comes to electronic devices, student are often more knowledgeable in this
area than their instructors.
A variety of electronic devices are used in health care such as:
Computer, iPad or Tablet, Cellphone, iPod and Distance diagnosing/assessment
tools
Unit 7B: Health Records
Recommended Content
There are many parts to the content of a health record and it is critical to keep a
patient’s health record up to date. It’s recommended that patients review their
record at every appointment.
Health Records
The contents of a patient’s health record include:
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Patient’s full name
Patient’s personal home address
Telephone numbers
Insurance information
Financial information
History of health issues
Medications
Symptoms of illnesses presented
Diagnosis
Diagnostic test results
Unit 7C: Policies and Procedures
Recommended Content
When addressing the issue of policies and procedures electronically, the important
things to be aware of are:
• The policies and procedures must indicate personnel responsibility for usage of
data
• The importance of confidentiality
• Proper usage of the devices
• Maintenance of the devices
Unit 7D: Accurate Documentation
Recommended Content
Briefly, the procedures for accurate documentation and use of electronic and printed
health records are:
• Records are a legal document
• The data is permissible in court, and
• Printed documents must be destroyed properly through shredding
Unit 7E: Web Based Resources
Recommended Content
The World Wide Web is full of information but not all of the information is valid or
reliable.
When using web-based resources, it is important to recommend credible sites, such
as governmental sites, nationally recognized foundations, and major medical
institutions.
Never place any personal information on non-secured web site.
Competency 8
Using a problem solving process applied to healthcare
situations, describe how healthcare workers can effectively
communicate with their clients/individuals and team members.
Competency 8
8. Using a problem solving process applied to healthcare situations, describe how
healthcare workers can effectively communicate with their clients/individuals and
team members.
There are two units in this module competency with accompanying learning
activities.
A. Describe the steps in problem solving and solution identification utilizing a team
approach.
B. Describe the workplace situations in which problem-solving process are utilized.
Unit 8A & 8B: Problem Solving
Recommended Content
1. Identify the problem
2. Analyze the problem
3. Generate and analyze solutions – brainstorm for possible solutions, evaluate the
best solution
4. Implement the best solution
5. Evaluate the solution’s effect, plan the next steps
Competency 8: Problem Solving Process
Recommended Learning Activities
Assignment
CHC Competency
#8: Scenarios of
Effective
Communication
Resources
Assignment on
website
Notes
Scenarios given that demonstrate
barriers to communication and
effective communication
This completes the
curriculum for
Communications in
Healthcare Settings.
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What to do next:
 You’ve now been introduced to Communications in Healthcare Settings.
 Key points were presented and are found on the instructor resource
outline with several learning activities to use.
 You received tips on teaching the material, along with areas to be
sensitive with students.
 Now, click on the “Assessments” tab and complete the Communications
in Healthcare Self Assessment.
 You are invited to go to the website to preview additional learning
activities, PowerPoints, assessments, etc.
 You are encouraged to use the instructor learning resource module
outline to make notes on which online resources would benefit you and
your teaching style.
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 Click here to access the HCCC curriculum
 Password: HCCC
 Select desired module to view
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References
Berardo, K. (2007). 10 Strategies for overcoming language barriers. Retrieved from
http://www.culturosity.com/pdfs/10%20Strategies%20for%20Overcoming%20Language%20Barriers.pdf
Berman, A., Snyder, S.J., Kozier, B., and Erb, G. (2008). Communicating. In A. Berman, S.J. Snyder, B. Kozier,
and G. Erb (Eds.). Kozier and Erb’s Fundamentals of nursing: Concepts, process, and practice (8th ed.) (pp.
459-85). Upper Saddle River, NJ: Prentice Hall
Cherry, K. (2011). Top 10 Nonverbal Communication Tips Improve Your Nonverbal Communication Skills With
These Tips. Retrieved from http://psychology.about.com/od/nonverbalcommunication/tp/nonverbaltips.htm
References
Ethnologue Organization. (n.d.) Retrieved from http://www.ethnologue.com
Industrial Engineering. (n.d.) Communication and Consumer Behavior. Retrieved from
http://industrialeducation.blogspot.com/2009/07/communication-consumer-behavior.html
Kathol, D. (2006). Communication. In B.L. Christensen and E. O. Kockrow (Eds.). Foundations and adult health
nursing (5th ed.) (pp. 33-52). St. Louis, MO: Elsevier, Mosby
McGill, I. and Beaty, L. (1994). Action learning: A guide for professional management and educational
development (2nd ed.). Sterling: VA: Stylus Publishing Inc.
References
Medical Education Division of Brookside Associates. (2007). Patient relations. Nursing fundamentals I. Retrieved
from http://www.brooksidepress.org/Products/Nursing_Fundamentals_1/lesson_1_Section_2.htm
Ramon, P.R. and Niedringhaus, D. M. (2008). Client Communication. Fundamental nursing care (2nd ed.) (pp.
226-242). Upper Saddle River, NJ: Person Prentice Hall
University of Mississippi Business Faculty. (2004). Module 4: Communication Skills. Retrieved from
faculty.bus.olemiss.edu/dvorhies/.../Module%2004%203E.ppt
Author: Dede Carr, BS, CDA, LDA; Pat Reinhart, RN
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