AT-WILL EMPLOYEE JOB DESCRIPTION
Child Care Council of Kentucky
Position Title:
CCAP Eligibility Specialist
FLSA Status:
Non-exempt
Type of Position:
Hourly
Department Name: Child Care Council Assistance Program
Reports To:
CCAP Regional Supervisor
Management Status: Non-Management
Direct Reports:
N/A
JOB SUMMARY
The primary responsibility of the CCAP Eligibility Specialist is to implement the Child Care
Assistance Program according to regulations and policies of the Division of Child Care and Child
Care Council of Kentucky. The purpose of the Eligibility Specialist is to provide a service to the
public who qualify for the Child Care Assistance Program.
ESSENTIAL FUNCTIONS OF THE JOB
 Implement Child Care Assistance Program in accordance with policies, regulations and
contract requirements (KAR:2160).
 Be present in the office daily to carry out the day to day requirements of the job, including
interviewing clients.
 Maintain and follow all timeframes and deadlines set forth by CCAP policy.
 Stay up to date on computer programs and specific databases that are needed to gather
CCAP information for the program.
 Compose, prepare, or ensure timely responses to a variety of written and/or verbal
inquiries.
 Possess excellent organizational and time management skills to stay up to date on daily case
work and workbasket requirements per CCAP policy.
 Possess the ability to adapt to frequent change in relation to policy and regulation with the
CCAP.
 Essential function of the job require staff member to be onsite.
OTHER DUTIES AND RESPONSIBILITIES OF THE JOB
 Maintain confidentiality at ALL times.
 Demonstrate highest level of ethical behavior.
 Seeks opportunities to increase customer satisfaction and strengthen customer
relationships.
 Assists with identifying areas for improvement and making constructive changes.
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Understands all aspects of the Child Care Council of Kentucky and keeps abreast of all
changing policies and procedures.
Prepares and compile statistical and narrative reports monthly.
Quarterly participation in community meetings.
Ability to follow verbal and written communications from management staff.
Ability to make independent decisions utilizing good judgment.
Ability to type accurately.
Possess the ability to adapt to change/new policies.
Performs other duties as assigned.
SKILLS AND ABILITIES
 Possesses exceptional customer service skills and the ability to respond to customers in an
efficient and accurate manner.
 Willingness to travel to other counties and use own car as transportation as needed.
 Demonstrates ability to work on a team.
 Proven ability to maintain confidentiality of company and customer records.
 Communicates effectively (orally and written).
 Demonstrates capability to strategically plan ahead to meet deadlines and future company
needs.
 Possesses strong organizational and detail oriented skills.
 Possesses strong typing skills to ensure quick and accurate entry of data.
 Proficient in database management.
 Understands general office applications and possesses skills in operating various office
equipment.
 Demonstrates proficient computer skills in Microsoft Office software and Web related
database applications.
 Exhibits credibility, flexibility, and adaptability.
EXPERIENCE REQUIREMENTS
 Work experience may be considered in lieu of degree.
EDUCATION / CERTIFICATION REQUIREMENTS
 A Bachelor’s Degree in Family Studies, Early Childhood Education, Social Work or a related
field is preferred. Work experience may be considered in lieu of degree.
 Possess valid driver’s license and reliable transportation.
 Must pass a Criminal Record Check.
PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB
 Frequently communicates with employees and customers in person, on the telephone, and
on the computer to provide assistance.
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Frequently remains in a sitting position at a desk to perform customer service duties.
Frequently uses the computer with fingers and hands.
Frequently works in a well-lit, tempered room.
Occasionally drives motor vehicle to visit other offices and attend meetings.
Occasionally exposed to outside elements when traveling for business.
Occasionally lifts objects weighing up to fifteen (15) pounds when moving supplies.
May be required to stoop, bend, or kneel.
ACKNOWLEDGEMENT
I have read this job description and fully understand the requirements set forth therein. I
hereby accept the position of CCAP Eligibility Specialist and agree to perform all job functions
and duties in a safe manner and in accordance with the organization’s established policies and
procedures.
I hereby understand and acknowledge that my employment relationship with this organization
would be of an “at will” nature, which means that the employee may resign at any time and the
employer may discharge an employee at any time and for any or no reason. It is further
understood that this “at will” employment relationship may not be changed by any written
document or by conduct unless such change is specifically acknowledged in writing by an
authorized executive of this organization.
The job duties outlined herein are general statements and essential competencies that describe
the basic job requirements and cannot state in words every aspect of job content. Nothing in
this job description restricts management’s right to assign or reassign duties and responsibilities
to this job at any time. This job description reflects management’s assignment of essential
functions; it does not prescribe or restrict the tasks that may be assigned. By signing below, I
affirm that I can meet the essential functions of this position.
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